- Fannie Mae (Reston, VA)
- …experience in a highly regulated industry (finance, healthcare, government, etc.). * End User Services - IT Service Delivery - Senior Manager* *Target ... establish frameworks for governance, risk management, compliance, and operational excellence in end - user services and collaboration technologies. *THE IMPACT… more
- CGI Technologies and Solutions, Inc. (Reston, VA)
- …executes product roadmap. * Works with user -focused departments to define the self- service user experience, support , and monitoring for customers. * ... and over 5k+ loyal Clients who are leveraging our end -to- end services across the globe....Partners with sales departments to define the user experience for internal GCS users, including … more
- CACI International (Chantilly, VA)
- …components, and solutions + Monitors and analyzes capacity, performance, and other service -level metrics to maintain optimal user experience and infrastructure ... The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are...Azure, AWS, and VMware infrastructure and associated administrator and end - user access for stakeholders + Manage … more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …articles. -Conducts training events through various delivery methods ensuring effective end - user training. -Prepares and delivers CBT materials ensuring ... for improvements to ITIL processes. -Provides FAQ solutions and support for DAI PMO Help Desk SOP, including ITIL...effective end - user training. -Sets up and maintains environments… more
- Red River (Chantilly, VA)
- …Tier 1 Technician is primarily responsible for working on a team at the Service Desk. This position will handle technical support requests directly from ... At Red River Managed Services , we provide a welcoming and positive workplace...account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in… more
- GovCIO (Richmond, VA)
- **Overview** GovCIO is seeking an experienced System Architect - Azure Web Services & Data Platform (Remote) to lead the design, integration, and lifecycle ... of a secure, public-facing web platform built onAzure Web Services , supported by dynamicPower BI reporting, robustdata pipelines, andcompliance-driven operations.… more
- BAE Systems (Falls Church, VA)
- **Job Description** BAE Systems is looking for a Field Service Technician to provide on-site Information Technology support at its Falls Church, VA location. In ... experience. In this job you will: + Provide technical support to both local and remote end -users...Manage and facilitate moves, adds, and changes associated with end - user hardware + Perform new computer configuration… more
- TEKsystems (Falls Church, VA)
- …Citizenship is required Description "A Service Desk Analyst (mid) provides Tier 1 customer support / service to all end users who utilize any of the tools ... Service Level Agreements (SLAs). Duties include providing technical support and assistance, basic troubleshooting, diagnosing problems, recommending/implementing solutions,… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …documentation for system configurations, procedures, and training materials. + Provide technical support and training to end -users. + Monitor system performance ... to federal and commercial customers in the areas of engineering, maintenance services , information technology, program support , logistics/base support , and… more
- CareFirst (Reston, VA)
- …short-term trade-offs vs. long-term commitments and costs + Engage in and improve the end -to- end Lifecycle of services , starting from Inception & design, ... Develop and implement techniques to prevent system problems, troubleshoots incidents to recover services , and support the root cause analysis + Evaluates new… more
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