- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support ,IT End User Support ,IT Service Desk **Certifications:** ... VA. + Initiate and resolves service request/problem incidents + Consult with the user community to resolve technical problems and answer queries by telephone or… more
- Nuclear Fuel Services (Lynchburg, VA)
- …interpersonal skills and customer service skills. + Familiarity dealing with multiple sites and end user support /help desk. + Exceptional written and oral ... the business, including emergency patching for critical vulnerabilities. + Monitors end of life/ end of support cycles for the various platforms and proposes… more
- Bank of America (Richmond, VA)
- …platform as defined by the Product teams. Our Operations team is responsible for level-2 end - user support , code migration/release support as well as ... changes to monitoring, alerting, and configuration. **Responsibilities:** + Maintain and support the ServiceNow platform while adhering to bank policies and… more
- ManTech (Herndon, VA)
- …in service desk operation, leading IT support teams and delivering high-quality end - user support in enterprise or government environments. + Experience ... Tier 0 - 2 (and select Tier 3) operations support . Additionally in this role you will work closely...that problems are resolved effectively to increase productivity and user satisfaction. **Responsibilities include, but are not limited to:**… more
- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support ,IT End User Support ,IT Service Desk **Certifications:** ... Track IT equipment and ensure database is up-to-date + Consult with the user community to resolve technical problems and answer queries by telephone or self-service… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a ... team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process… more
- CACI International (VA)
- …and assisting cross functional teams testing and implementing resolutions + Provide Tier 2/3 end - user support + Able to work independently and manage ... Report (B2R) functional analyst responsible for analysis, solutioning, testing, and production support of an Oracle EBS program + Collaborate with stakeholders and… more
- CACI International (VA)
- …and assisting cross functional teams testing and implementing resolutions + * Provide Tier 2/3 end - user support + * Able to work independently and manage ... functional analyst responsible for analysis, solutioning, testing, and production support of an Oracle EBS program + * Collaborate...best practices + * Experience with reviewing and executing Month- End Close and Federal Year End Close/Year… more
- NTT America, Inc. (Herndon, VA)
- …Develop solutions for multi-channel support (phone, email, chat, self-service) * Design end user support models including remote assistance and on-site ... plans * Provide technical guidance and mentorship to sales teams * Support post-sale handoffs to ensure smooth implementation * Collect and communicate market… more
- The Metamorphosis Group (Chantilly, VA)
- …of network data, interacting with vendors (to include service providers), and providing end user support and resolutions. The Contractor shall demonstrate ... FSP REQUIRED Chantilly, VA Apply Now JOB DESCRIPTIONThe Sponsor requires the support of full-time Linux System Administrators. Linux System The Contractor shall be… more
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