- CACI International (Forest Heights, MD)
- …to more complex integrated AV systems. **Responsibilities:** Serve as an on-site Incident Management /Tier II Technical Operations member responsible for ... Enterprise Network Video Engineer Job Category: Information Technology...incident management and completing pre-defined requests. Responsibilities include: + Provide… more
- PagerDuty (Annapolis, MD)
- …The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create ... a culture of customer centricity, and understanding the motion to win in the enterprise . The Customer Success Management team acts as a Trusted Advisor to… more
- PagerDuty (Annapolis, MD)
- …The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create ... + 4-6 years of experience expanded into new areas of existing accounts + Enterprise Account Management experience with $500M+, Fortune 500 and Global 2000… more
- PagerDuty (Annapolis, MD)
- …The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create ... managing existing accounts and expanding into new areas within those accounts. + Enterprise Account Management experience with $500M+, Fortune 500 and Global… more
- Marriott (Bethesda, MD)
- …(AWS, Azure, GCP), infrastructure as code, and containerization technologies. . Experience in incident command or incident management in a technology ... latest industry trends, technologies, and practices in site reliability engineering and incident management . **Delivering on the Needs of Key Stakeholders** .… more
- Concurrent Technologies Corporation (Columbia, MD)
- …cryptography; identification; authentication; and authorization; system integration; risk management ; intrusion detection; contingency planning; incident ... missions is unmatched, and we continue to have a major positive impact throughout the Department of Defense (DoD),...analyze, coordi-nate, and respond to any event or cyber incident for the purpose of mitigating any adverse operational… more
- Cisco (MD)
- …to drive best practice in everything we do, with a particular focus on Incident and Problem Management . You will work with ServiceNow Architects and Developers ... role in our ongoing ITSM Maturation program, with ownership of the Incident and Problem Management practices. + Collating requirements from service owners… more
- Cisco (MD)
- …+ Documenting processes, policies, templates etc. for Runbooks, Support Manuals (SOPs), Incident Checklists etc. + Knowledge Management - Assist in maturing ... that has your back. **Role:** We are seeking a dynamic Principal IT Service Management (ITSM) Practice Lead to join the Cisco/Splunk IT organization. Along with your… more
- Ensono (Annapolis, MD)
- …in managing and optimizing IT services and infrastructure. Your responsibilities will include incident management , service change management , and IT service ... platforms. Key Areas of Focus for this Role **IT Incident Management :** 1. Investigate, troubleshoot, and prevent...administrative risks and propose changes in IT services. **Problem Management :** 1. Perform major problem management… more
- PagerDuty (Annapolis, MD)
- …technical decision-making processes and drive consensus among multiple stakeholders + Lead incident management process and implement improvements as needed + ... + Background in site reliability engineering (SRE) practices + Experience with incident management and on-call operations + Track record of implementing… more
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