• Sr IT Service Management Specialist…

    Citizens (Plano, TX)
    …TX or Phoenix AZ Role is not relocation eligible. The Enterprise Incident Management team leads all aspects of major incident management across ... among designated technology and business leaders. Effective and robust major incident management delivery is...incident / event. Reporting to the Manager of Enterprise Incident Management , the Sr… more
    Citizens (05/09/25)
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  • Incident Management Engineer…

    Amazon (Dallas, TX)
    …operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated ... looking for a leader with a strong background in Incident Management and customer ownership to be...our most critical customers. We are looking for a Major Incident Engineer to join our team… more
    Amazon (05/16/25)
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  • Senior Director, Enterprise Customer…

    PagerDuty (Austin, TX)
    …The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create ... a culture of customer centricity, and understanding the motion to win in the enterprise . The Customer Success Management team acts as a Trusted Advisor to… more
    PagerDuty (05/29/25)
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  • Enterprise Account Executive (New York, New…

    PagerDuty (Austin, TX)
    …The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create ... + 4-6 years of experience expanded into new areas of existing accounts + Enterprise Account Management experience with $500M+, Fortune 500 and Global 2000… more
    PagerDuty (04/24/25)
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  • Enterprise Account Executive - MO, IL

    PagerDuty (Austin, TX)
    …The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create ... managing existing accounts and expanding into new areas within those accounts. + Enterprise Account Management experience with $500M+, Fortune 500 and Global… more
    PagerDuty (03/17/25)
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  • Lead IT Service Manager

    Centene Corporation (Austin, TX)
    …workplace flexibility. **Position Purpose:** Leads the overall IT Major Incident practice and team members, improving enterprise -wide effectiveness and ... and performance targets are maintained. Leads all aspects of Major Incident service management for...Knowledge of Other: Windows Server, Active Directory, IT Service Management (ITSM), Enterprise Service Management … more
    Centene Corporation (05/31/25)
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  • Advanced Network Analyst - AVP (Hybrid)

    Citigroup (Irving, TX)
    …and follow CTI Command Center Operations operating procedures, daily support practices, major incident support, etc. and provide feedback to the leadership ... experience. Our operations teams manage risk, resources, and program management . We focus on enterprise resiliency and...team members across all platforms + Actively manage a major incident call as the senior network… more
    Citigroup (05/16/25)
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  • Principal Service Mgmt Specialist (Hybrid)

    Citizens (Plano, TX)
    …experience. This role helps create standard operating procedures, collaborates with our Major Incident Management Team and colleagues within Citizens ... both the success of the product and Adherence to enterprise architecture principles. + Design, modify, develop and implement...practices to evaluate, correct and prevent vulnerabilities during the incident management practice + Serve as a… more
    Citizens (05/22/25)
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  • Senior ITSM Practice Lead (US Remote Available)

    Cisco (TX)
    …to drive best practice in everything we do, with a particular focus on Incident and Problem Management . You will work with ServiceNow Architects and Developers ... role in our ongoing ITSM Maturation program, with ownership of the Incident and Problem Management practices. + Collating requirements from service owners… more
    Cisco (04/01/25)
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  • RCA Quality Specialist

    CyrusOne (Dallas, TX)
    …Root Cause Analysis (RCA) and Corrective Action (CA) process within the Incident Management Program, ensuring consistency, technical quality, and learning ... SOC2, and other certification frameworks. **Qualifications** **:** + 3-5+ years in incident management , data center operations, engineering, or related field. +… more
    CyrusOne (05/20/25)
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