- Leidos (Lorton, VA)
- …guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support Services (MSS) team. MSS ... your start date. + Project lead and management experience. + Proven experience in Service Desk /Help Desk environments including deep understanding of SD/HD… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... end-user support in enterprise or government environments. + Experience with service desk ticketing tools, especially ServiceNow + Proficiency in MS Office… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in the **DC, Maryland, and Virginia (DMV) area** ... . In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident… more
- St. George Tanaq Corporation (Washington, DC)
- …Hybrid Teaming Model (multiple locations). + Strong understanding of ITIL, Agile, and service desk best practices. + Familiarity with IT tools including ... Project Manager - Technical Support Services/Help Desk ...8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the… more
- TekSynap (Washington, DC)
- …as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that ... understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process Tool (RAPT). -… more
- Leidos (Odenton, MD)
- …Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager in order to ensure the availability of ... messages, and in person. + Able to adapt to service desk capability, handling calls and contacts...(CND, Network+ CE, SSCP)** + A good understanding of Enterprise IT concepts and the basic principles of modern… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...within WMATA's environments using existing processes and suite of enterprise monitoring tools within MEMC. Tier II resources supporting… more
- ServiceNow, Inc. (Vienna, VA)
- …and notify customer of upcoming contract expiration. + Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization ... + Excellent customer management skills; including sales, account management, and customer service . + Personal initiative to identify areas of process improvement and… more
- Serco (Crystal City, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... the F-35 program, to include development, production, and sustainment. Our Senior Enterprise Data Analyst, located in Crystal City, Arlington, VA, supports the F-35… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... Service Center Frontline Account Manager Job Category:...formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or… more