- NANA Regional Corporation (Washington, DC)
- …application development, and service desk support. + Ensure service delivery aligns with USMC enterprise information strategy and complies with ... We are seeking a highly qualified Program Manager (PM) to lead and manage the execution...and Stations worldwide, ensuring application functionality, development, maintenance, and service desk operations align with United States… more
- TekSynap (Washington, DC)
- …Tier 2/3 system administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/2 support services, end-user ... to include, but not limited to Asset Management + Service Desk **REQUIRED QUALIFICATIONS** + Minimum Bachelor's...in IT or MBA + Proven experience managing large enterprise IT contracts + Minimum 10 years of experience… more
- ManTech (Herndon, VA)
- …(BA) or Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... a motivated, career and customer-oriented **Desktop Support Services Operations Manager ** to join our team in **Washington, DC.** This...in service desk support and operations. + One… more
- General Dynamics Information Technology (Falls Church, VA)
- …This role serves as the central point of coordination between technical teams, service desk staff, and business stakeholders, driving effective communication and ... decisions, answer inquiries, and develop positive relationships. + Coordinates with Cybersecurity Manager and Enterprise Operations Manager , and regarding… more
- General Dynamics Information Technology (Fairfax, VA)
- … Services Directorate consist of two teams: the Business and Finance Team and the Service Desk . + The Business and Finance Team serves as mission support for ... for tracking project milestones and evaluating quality. + OIG's Enterprise Data Team manages CIO's data platform, architecture, and...forecast spending over the next five years. + The Service Desk Team provides essential support services… more
- Leidos (Washington, DC)
- …execution. + ** Service Operations & Customer Experience:** Direct 24x7 Service Desk , NOC/SOC interface, End-User Services, Data-Center/Cloud Ops, Network, ... **Description** The Senior Program Manager (PM) will be the designated contract ...$300M+, IT services delivery program for a federal agency enterprise . The PM will lead a geographically dispersed workforce… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...top-quality customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy… more
- Chenega Corporation (Washington, DC)
- **Req ID:** 37429 **Summary** **Operations Manager ** **Washington, DC - Hybrid** Are you ready to enhance your skills and build your career in a rapidly evolving ... (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and...of experience working in the Federal marketplace. The **Operations Manager ** will be responsible for managing Tier 1-3 support… more
- General Dynamics Information Technology (Mclean, VA)
- …Required:** Yes **Job Description:** Transform technology into opportunity as an IT Operations Manager with GDIT. A career in enterprise IT means connecting and ... We are seeking a proactive and customer-focused IT Operations Manager to oversee our frontline IT support team. This...end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid… more
- Gama-1 Technologies (Silver Spring, MD)
- …experience). + 4-8 years of experience leading and managing large, complex enterprise IT systems/solutions and federal IT service contracts, including program ... management of service delivery, systems engineering, enterprise architecture, major systems acquisition, and IT planning, scheduling, budgeting, and development.… more
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