- ServiceNow, Inc. (Santa Clara, CA)
- …Clara, CA ServiceNow office.** ServiceNow is currently seeking a **Senior Account Escalation Manager** to manage customer accounts requiring an enhanced level of ... interaction and personalized service during account level escalation . The Account Escalation Manager establishes a trusted short-term advisor relationship that… more
- IBM (San Francisco, CA)
- …scalability in their cloud journey. **Your role and responsibilities** The Escalation Management Team within HashiCorp is responsible for managing critical customer ... to resolve issues quickly and transparently. As a Senior Escalation Manager, you will play a key role in...ensure proper follow-through on processes, including ticket hygiene and escalation protocol. * Act as the voice of the… more
- Google (San Bruno, CA)
- …and social media communications. + 4 years of experience in escalation management, executive communications, and making time-critical decisions with incomplete ... + Design and implement processes and training plans for YouTube Escalation workflows, including social escalations, known Issues, and after-hours coverage programs.… more
- Palo Alto Networks (San Francisco, CA)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical ... starting points for success in this role. **Your Impact** + This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- Amazon (San Francisco, CA)
- …together to the cloud. We are seeking a highly skilled Wi-Fi / RF Escalation Support Engineer to join our Customer Experience (CX) Engineering team. This role ... for our products. As an ESE you will : Serve as the principal escalation point for Wi-Fi and RF issues, including roaming behavior, RF interference, channel… more
- GitHub (CA)
- …professionals to elevate our technical customer support efforts. As a Senior Escalation Engineer, you will identify, build and deploy solutions to simplify the ... environments in a technical capacity with incident management or escalation processes + Familiarity with production-level virtualization platforms and/or cloud… more
- Cisco (San Jose, CA)
- Switching BE Escalation Engineer Apply (https://jobs.cisco.com/jobs/Login?projectId=1444872) + Location:San Jose, California, US + Area of InterestEngineer - ... Id1444872 **Accepting applications until further notice** **Meet the Team** The Switching Escalation team is part of the Enterprise Switching Engineering Group in… more
- Lompoc Valley Medical Center (Lompoc, CA)
- …Charge Nurse. + Exercising a calm demeanor, managing escalating events to prevent further escalation . + Work well under stress or tight deadlines. + Work well with ... safety hazards. + Unless otherwise directed, assists in re-direction and de- escalation of elevating/elevated patient or visitor situations. + Performs to prevent… more
- Zoom (San Jose, CA)
- …telecom carriers sales engineering and service assurance teams o Vendor Escalation Management, Manage complex vendor escalations and ensure timely resolution o ... as IP transit, wavelength, MPLS. o Support internal production teams with carrier escalation support o Partner with Network Engineering to provide ongoing support to… more
- Amergis (Merced, CA)
- …+ Ensure a safe and therapeutic environment for patients. + Support de- escalation and crisis intervention techniques. REQUIREMENTS: + Current California LVN license ... all times. It's a 4-bed facility. + During a de- escalation scenario, is there a protocol to ensure that...be expected to handle situations by themselves. During a de- escalation scenario we first attempt verbal de- escalation ,… more