- ServiceNow, Inc. (Santa Clara, CA)
- …Clara, CA ServiceNow office.** ServiceNow is currently seeking a **Senior Account Escalation Manager** to manage customer accounts requiring an enhanced level of ... interaction and personalized service during account level escalation . The Account Escalation Manager establishes a trusted short-term advisor relationship that… more
- IBM (San Francisco, CA)
- …scalability in their cloud journey. **Your role and responsibilities** The Escalation Management Team within HashiCorp is responsible for managing critical customer ... to resolve issues quickly and transparently. As a Senior Escalation Manager, you will play a key role in...ensure proper follow-through on processes, including ticket hygiene and escalation protocol. * Act as the voice of the… more
- Google (San Bruno, CA)
- …and social media communications. + 4 years of experience in escalation management, executive communications, and making time-critical decisions with incomplete ... + Design and implement processes and training plans for YouTube Escalation workflows, including social escalations, known Issues, and after-hours coverage programs.… more
- Palo Alto Networks (San Francisco, CA)
- …from out of box thinking and technical insight. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical ... starting points for success in this role. **Your Impact** + This Engineering Escalation role is positioned to intercept and assist or drive technical escalations… more
- Amazon (San Francisco, CA)
- …together to the cloud. We are seeking a highly skilled Wi-Fi / RF Escalation Support Engineer to join our Customer Experience (CX) Engineering team. This role ... for our products. As an ESE you will : Serve as the principal escalation point for Wi-Fi and RF issues, including roaming behavior, RF interference, channel… more
- GitHub (CA)
- …professionals to elevate our technical customer support efforts. As a Senior Escalation Engineer, you will identify, build and deploy solutions to simplify the ... environments in a technical capacity with incident management or escalation processes + Familiarity with production-level virtualization platforms and/or cloud… more
- Cisco (San Jose, CA)
- Switching BE Escalation Engineer Apply (https://jobs.cisco.com/jobs/Login?projectId=1444872) + Location:San Jose, California, US + Area of InterestEngineer - ... Id1444872 **Accepting applications until further notice** **Meet the Team** The Switching Escalation team is part of the Enterprise Switching Engineering Group in… more
- Lompoc Valley Medical Center (Lompoc, CA)
- …Charge Nurse. + Exercising a calm demeanor, managing escalating events to prevent further escalation . + Work well under stress or tight deadlines. + Work well with ... safety hazards. + Unless otherwise directed, assists in re-direction and de- escalation of elevating/elevated patient or visitor situations. + Performs to prevent… more
- Zoom (San Jose, CA)
- …telecom carriers sales engineering and service assurance teams o Vendor Escalation Management, Manage complex vendor escalations and ensure timely resolution o ... as IP transit, wavelength, MPLS. o Support internal production teams with carrier escalation support o Partner with Network Engineering to provide ongoing support to… more
- Wells Fargo (Rialto, CA)
- …procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. ... There is emphasis on proactive monitoring, governance, risk identification and escalation , as well as making sound risk decisions commensurate with the business… more