- Wells Fargo (Los Angeles, CA)
- …procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. ... There is emphasis on proactive monitoring, governance, risk identification and escalation , as well as making sound risk decisions commensurate with the business… more
- Pixelogic Media Partners, LLC (Burbank, CA)
- …resources, balancing business priorities and operational needs across global teams. + Escalation Management: Monitor the escalation process to ensure that issues ... are addressed promptly and appropriately by team leaders and supervisors. Step in for high-level or complex issues that require managerial decision-making, collaborating with relevant teams (IT, HR, etc.) for resolutions. + Time & Attendance Oversight: Approve… more
- Nutanix (San Jose, CA)
- …and provide mentorship and training to them once onboard. + Provide an escalation point for pre-sales and post-sales technical issues that arise in the territory. ... responsibility for Systems Engineers in the territory including expenses, quarterly check-ins, escalation conversations, etc. + Ability to travel about 30% of the… more
- Fujifilm (Sacramento, CA)
- …The SCC, MI - I is the second level of local escalation for technical assessment, troubleshooting, and workflow optimization, and further escalation ... where needed to ensure that product integrity and performance levels meet customer expectations. Additionally, the SCC, MI - I supports sales and field service efforts in high level strategic accounts by providing clinical consultation for developing and… more
- Hyundai Autoever America (Fountain Valley, CA)
- …ensure issue resolution, providing excellent customer service throughout the support process. + Lead escalation of issues to Tier 2 or 3 support or other IT teams as ... appropriate, ensuring clear documentation and communication. + Facilitate escalation for major incidents, ensuring timely resolution and communication. + Create and… more
- Ford Motor Company (Long Beach, CA)
- …This includes designing workflows, creating knowledge bases, and defining escalation paths. + **Cross-Functional Collaboration** : Collaborate closely with other ... troubleshooting guides, and training materials for the support team. + **Issue Escalation ** : Act as the primary representative for FordPass/LincolnWay in issue… more
- SAP (Palo Alto, CA)
- …at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical discussions with the customer and act as the ... with confidence . Strong engagement management, relationship building and de- escalation skills . Excellent presentation, communication and moderator skills .… more
- Fujifilm (Sacramento, CA)
- …solutions. + Effectively documents the troubleshooting of issues and follows the TAC escalation process to move cases to the next level engineer. + Strictly follows ... the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved. + Promotes… more
- Abbott (Alameda, CA)
- …and associated activities addressing the product nonconformances, and including the escalation of higher risk nonconformances to executive management. This position ... from junior team members and provide constructive feedback. + Lead issue escalation activities including Risk Evaluation Executive Management Reviews. + Identify the… more
- City National Bank (Los Angeles, CA)
- …to develop and coordinate lending unit audit processes. Serves as an escalation point as needed for operational, regulatory or risk issues and investigations. ... management and their subordinates to adhere to them. * Serves as escalation point for operational, regulatory and/or risk issues and investigations. * Appropriately… more