- PennyMac (Westlake Village, CA)
- …identify issues and reduce noise + Incident Management - Serve as an escalation point for complex incidents. Collaborate closely with the Incident Management team, ... and application logs to pinpoint underlying problems + Internal and External Escalation - Act as a liaison between multiple internal teams and external… more
- Sony Pictures Entertainment (Culver City, CA)
- …into the state of security awareness rates, improvement opportunities and escalation timing. They will also be responsible for identifying and recommending ... from overall learning initiatives and simulations (eg, click rates, report rates, escalation timing ) . + Analyzes LMS engagement and outcomes (completion rates,… more
- Veolia North America (Santa Monica, CA)
- …and work closely with them to prevent or solve issues. Be available for escalation of issues and address as needed. Performance measured by Net Promoter Score (NPS) ... sound relationships with customers and address issues promptly. + Be available for escalation of issues and address as needed. + Performance measured by NPS score… more
- IQVIA (Anaheim, CA)
- …and internal team members to manage continuous process improvements, issue escalation , workload projections, and provide technical expertise. + Lead direct ... DM process and technical expertise in executing projects + Serve as the escalation point for unresolved data issues. + Independently work with client data managers,… more
- Wells Fargo (San Francisco, CA)
- …procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. ... There is emphasis on proactive monitoring, governance, risk identification and escalation , as well as making sound risk decisions commensurate with the business… more
- GE HealthCare (CA)
- …of moderate complexity + Lead communications with customers and serve as escalation point for customer related concerns, including installations + Own customer ... will help the customer run their business more efficiently + Utilize the GEHC escalation process, as needed, and work closely with region and national support to… more
- Meta (Sunnyvale, CA)
- …products, providing timely and accurate inventory reporting, serving as the primary escalation point for the team, and driving key operational initiatives. This ... with sales and supply planning teams 7. Act as first point of escalation for regional operational issues 8. Communicate priorities and status updates to business… more
- Meta (Fremont, CA)
- …and ensure that we are fully compliant to those standards and policies 3. Escalation Management: Participate in the team's Tier 3 and 4 on-call rotation with the ... on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures 8.… more
- Meta (Fremont, CA)
- …and ensure that we are fully compliant to those standards and policies 3. Escalation Management: Participate in the team's Tier 3 and 4 on-call rotation with the ... on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures 8.… more
- Cedars-Sinai (Los Angeles, CA)
- …to assure the highest revenue recovery possible. + Oversees the major payer escalation log for trending, reconciling and submission on a monthly basis; Able to ... contracts. + Performs payer discrepancies analysis and prepare documentation for payer escalation or litigation as necessary. + Monitors assigned work queues and… more