- TEKsystems (San Jose, CA)
- …resolution with proper notification to all affected parties + Understand escalation protocol between Consultants, Client Managers, Account Manager and Delivery ... Manager + Understand timekeeping processes and ensure consultants are entering their time correctly and on time Account Management: + Perform periodic customer, project, and solution "health checks" with client project teams + Maintain client relationship and… more
- Google (Mountain View, CA)
- …technical field. + 4 years of experience in partner management, including project, escalation and product partnerships. + Experience in one or more of the following ... areas: Data analytics, AI/ML, and IoT technologies, Quality Management Systems (21 CFR 820; ISO 9001) Cloud computing platforms (eg, Google Cloud Platform) Root Cause Analysis (CAPA; 8D) Product Life-cycle Management (eg, Team center). + Experience in creating… more
- Meta (Menlo Park, CA)
- …problems in real time in highly complex software systems. 4. Serve as an escalation contact for service incidents. 5. Work on problems of diverse scope where ... analysis of data requires evaluation of identifiable factors. 6. Demonstrate good judgment in selecting methods and techniques for obtaining solutions. **Minimum Qualifications:** Minimum Qualifications: 7. Master's degree (or foreign equivalent) in Computer… more
- Eliassen Group (San Diego, CA)
- …for ERP issues raised from ERP Analysts and business users and manage escalation of complex issues to outside third-party support, as needed. ▪ Collaborate with ... functional departments to proactively identify opportunities for process optimization and lead initiatives to streamline ERP workflows and business processes across Finance, Supply Chain, and Operations. ▪ Build and maintain reporting solutions including… more
- Insight Global (Los Angeles, CA)
- …log and track progress until resolution, ensuring timely and appropriate escalation of all issues. Support workstream/project lead with day-to-day project ... administration tasks. Support overall program-related activities including coordination of program and project meetings, documentation, and publication of minutes. Lead and manage projects through their respective life cycles to deliver results. This includes… more
- Philips (San Diego, CA)
- …IT, and other groups involved in the Philips Remote Services (PRS) escalation process + Implementing best practices and process improvements while diagnosing ... problems, applying effective solutions and determining follow up actions + Escalating unsolved problems to helpdesk organizations when needed; communicate progress to project manager and leadership + Initiate, support and drive remote Connectivity performance… more
- Intuit (San Diego, CA)
- …**Technical Leadership & Collaboration** + Act as the primary technical expert and escalation point for complex CRM use cases that require deep architectural insight ... into the CRM platform and its integrations. + Partner closely with Product Managers, CRM Strategists, and CRM Operations teams to understand their needs, provide consultative guidance on what is possible, and help shape the technology roadmap. + Deliver clear… more
- Deloitte (San Jose, CA)
- …related activities including stakeholder management, team management, reporting, escalation and communication management. * Business Development: Develop and ... maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies * People Development: Perform role of… more
- J&J Family of Companies (Santa Clara, CA)
- …representatives to structure deals that exceed revenue expectations . Serve as escalation point for issues beyond team authority; resolve team conflicts as necessary ... . Perform sales activities for an assigned geographic area to achieve or exceed assigned revenue objectives . Develop and test new sales strategies and tactics, replicating those that are most successful . Keep abreast of and disseminate new product and… more
- Humana (Sacramento, CA)
- …to ensure alignment with objectives, progress tracking, and address any escalation needs. + **BAS Program Management:** Strategic oversight of program delivery ... through the BAS Lead, focusing on capability maturation, stakeholder alignment, and resource allocation. Coordinate high-level program direction while delegating detailed technical planning and execution to the BAS Lead. + **Coordinate with stakeholders** to… more