- Children's Hospital Los Angeles (Los Angeles, CA)
- …education for ambulatory staff, including customer service/patient communication and de- escalation training. The Training Specialist will be leading several ... trainings in the ambulatory environment. They will act as a knowledgeable resource and have expertise of the systems and workflows used in the ambulatory clinics. Examples of systems include referral management, scheduling, registration, eligibility… more
- Sharecare (Sacramento, CA)
- …the Day-to-Day processor of incoming client data. + Operate as the point of escalation for clients and team members + Runs reports for internal and/or external ... clients. Provide data elements for key reports to leaders. + Assist with data collection, entry, processing, and delivery to systems. + Works to Identify data shortfalls and liaisons with data and development teams to close gaps and/or improve data fidelity +… more
- Citizens (San Francisco, CA)
- …administrative procedures to ensure adherence to policies. + Serve as a point of escalation for key issues or time sensitive decisions. + Leverage shared functions & ... centers of excellence to support portfolios ensuring soundness & implementation of credit and collections policies in partnership with shared collections function, Appropriate risk appetite for portfolios leveraging shared function expertise, governance &… more
- Comcast (Stockton, CA)
- …products, as appropriate. + Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. + Manage the cultivation, ... execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment. + Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and… more
- Microsoft Corporation (Los Angeles, CA)
- …help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. + Conduct in-depth root cause ... analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. **Relationship/Experience Management** + Act as voice of customers and synthesize product feedback from strategic customers to provide input… more
- Veterans Affairs, Veterans Health Administration (Santa Maria, CA)
- …groups tailored to patient needs. Utilizes therapeutic communication and de- escalation techniques to manage challenging behaviors and promote patient safety. ... Educates Veterans and their families on mental health conditions, medications, and treatment plans using recovery-oriented language. Identifies, reports, and helps resolve safety concerns, collaborating with leadership to improve outcomes. Leads or assists in… more
- Scripps Health (San Diego, CA)
- …patient care, adjusting as needed to ensure positive outcomes. * Handle the de- escalation of behavioral disturbances and manage crises as they arise. * Educate and ... mentor nursing staff on best practices for managing detoxification and substance withdrawal. * Act as a referral resource for all Scripps patients seeking treatment recommendations in the community. Join us at Scripps Mercy Hospital San Diego, where your… more
- Intuit (Mountain View, CA)
- …Building & Scaling + Develop and implement investigative procedures, workflows, escalation protocols, and quality assurance controls. + Collaborate with Product, ... Data, and Engineering teams to identify data sources and improve automation and tooling for investigations. + Help build frameworks for typologies, detection scenarios, and red flag indicators tailored to our evolving products and risk profile.… more
- BeOne Medicines (San Carlos, CA)
- …to ensure timely and budget-compliant completion. + Act as the technical escalation point for complex end-user and infrastructure issues. + Ensure local compliance ... with BeOne's IT policies, procedures, and security standards. + Align IT services with business needs through close collaboration with local leadership and functional teams. **End User & Laboratory Support:** + Manage escalated service desk incidents and… more
- NBC Universal (Glendale, CA)
- …maintaining documentation related to the support of the studio + Serve as an escalation point for other technology departments such as Asset Management and A/V + ... Create and manage user accounts "What do I need to have in order to do this job?" + Minimum 3+ years experience supporting UNIX/Linux and/or Windows in an enterprise environment (SSH, rsync, Active Directory, Group Policies, File Sharing, Print Services) +… more