- Enhanced Protection Services (San Jose, CA)
- …protection of the client's people, assets and reputation. This includes verbal de- escalation , use of non-lethal force, deadly force and appropriate medical treatment ... + Routine problem solving and tasking, management of assigned programs and projects **Requirements:** + CA Guard Card, Exposed Firearm Permit, CCW and CPR certification is required + Be physically fit + Valid driver's license and clean driving record is… more
- AeroVironment (Simi Valley, CA)
- …approves changes to high-level requirements + Anticipates bottlenecks and provides escalation management + Analyzes end-to-end, moderate to high complexity business ... processes in one or more business functional areas + **Collaborates with peers and project managers to balance BU and enterprise level optimization** + Transfers knowledge on proposed solution and BU needs to leadership and peers + Collaborates with peers on… more
- Stratolaunch, LLC (Mojave, CA)
- …+ Provide day-to-day direction for **2-5 buyers** (workload balancing, coaching, escalation path); review packages for completeness and compliance. + Champion ... process improvements (cycle-time reduction, clean sheet templates, approval workflows, standard clause library). + Train requestors and new buyers on policies, systems, and best practices. **Key Metrics (owned or heavily influenced)** + On-time PO release;… more
- Autodesk (San Francisco, CA)
- …self-service, AI/ML-driven assistance, learning & community, and human support escalation + Champion a "customer-first" mindset, ensuring solutions address customer ... needs while aligning with Autodesk's business goals + Drive personalization of support content and recommendations to increase relevance and resolution rates + **Execution & Delivery** + Translate customer insights and business requirements into clear product… more
- Niagara Bottling LLC (Diamond Bar, CA)
- …and customer supply chain teams including exception management and rules for escalation . + Continuous Improvement + Work with internal stakeholders to define waste ... or inefficiencies within our operations. + Partner with IT, CI, Sales, and customer to develop and launch continuous improvement initiatives. + Technical - Good with systems and a strong Oracle, JDA, Logility, and Excel background is a plus. Understanding… more
- BeOne Medicines (San Carlos, CA)
- …contact for the America region including LATAM to resolve procurement P2P escalation , including but not limited to review or approve purchase requisitions, provide ... guidance on all P2P related questions from purchase requisitions to receiving. + **Cross-Functional Support:** Collaborate with various business functions such as Commercial, R&D, Finance, Procurement, Corporate, Accounting, and IT to understand and meet… more
- City National Bank (Los Angeles, CA)
- …knowledge of bank products and services. * Ensure early identification and proper escalation of potential risk to appropriate level of authority. * Uses knowledge of ... bank products and services to evaluate new opportunities for growth in relationships and recommending beneficial solutions to clients/prospects. * Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand… more
- Ford Motor Company (San Francisco, CA)
- …parts assistance, after warranty assistance, upfitter warranty questions, technical support escalation , etc. + Manage all Service Performance & Parts Sales ... deliverables, including: + Fix It Right The First Time Performance + Reduce Repair Order Duration + Service Net Promoter Score + Field Service Action Campaign Completion + Ford Pro Parts Revenue + Retail Parts Sales + Service Advisor Training + Technician… more
- NVIDIA (Santa Clara, CA)
- …and lead chip and board allocations across the company + Function as escalation point for engineering leadership on chip delivery issues + Track and coordinate ... engineering deliverables, key milestones and qualification/validation tasks in the new product introduction phase + Communicate status to cross-functional teams as well as upper management + Continuously evaluate internal tools and processes and drive fixes to… more
- Amazon (San Diego, CA)
- …issues and provide analysis across all operations - Provide second-level escalation support to site technicians and automation engineers, both locally and ... remotely - Appropriately escalate downtime situations to vendors or headquarters for support to restore equipment operation. - Facilitate Failure Analysis and Incident Review processes to drive continuous improvement - Perform and analyze building System… more