- Amazon (Irvine, CA)
- …to achieve your objectives * Assess risks, anticipate challenges and provide escalation management when necessary * Meet or exceed targets for customer and/or ... feature spend adoption A day in the life Engage both internally and externally to Amazon to understand key customer painpoints, generate strategic and impactful solutions, and drive adoption via active sales tactics of your product line. Basic Qualifications -… more
- iCIMS (Sacramento, CA)
- …IMP, INT, CoE & Client Partners + Ensure seamless handoffs, issue escalation paths, and accountability across workstreams. + Partner with Client Partners on ... key accounts and deals to ensure project readiness, delivery alignment, and executive communication. + Participate in high-visibility customer conversations as needed, especially around escalations, complex timelines, or multi-product rollouts. + Track key… more
- Lincoln Financial (Sacramento, CA)
- …compliance and appropriate accountability of internal stakeholders and appropriate escalation of issues * Presenting retirement topics and/or conducting training ... of internal and external audiences * Maintaining knowledge on current and emerging developments/trends, assessing the impact, and collaborating with internal and external clients to incorporate new trends and developments in current and future strategies and… more
- Amazon (CA)
- …partners, and our customers. Support risk reporting, as well as oversight and escalation mechanisms, to ensure key risks are addressed prior to launch through ... mitigation or risk acceptance at appropriate levels. Perform post-launch reviews to capture new risk scenarios; conduct deep dives on repeated errors to eliminate defects Audit and analyze risk metrics for each business to identify emerging risks and monitor… more
- RTX Corporation (Carlsbad, CA)
- …running, including attending to alarms and diagnosing issues for resolution or escalation + Support experimental designs to improve the process + Program equipment ... to adjust settings for new processes + Provide support in the development and implementation of facility and equipment upgrades + Maintain all documentation (electronic and paper) required for the production process + Comply with AS9100 quality system… more
- WATTS (Woodland, CA)
- …Daily Management System, including visual boards, tier meetings, and escalation protocols. + Champion Total Productive Maintenance (TPM), including implementation ... of Autonomous Maintenance (AM) and Focused Improvement (FI) activities in partnership with production. + Facilitate structured problem-solving workshops using tools such as 5-Why, Fishbone/Ishikawa diagrams, A3 thinking, and PDCA. + Use OEE (Overall Equipment… more
- Stanford Health Care (Menlo Park, CA)
- …analyses, identify resource allocations and equipment costs, create problem escalation plans, manage reporting processes, and establish timelines and milestones. ... + Recommends procedures and implements corrective action wherever indicated in operations, areas out of compliance with hospital policy, internal controls and accounting policies, as assigned. **Education Qualifications** + Bachelor's degree in a work-related… more
- BMO Financial Group (San Ramon, CA)
- …closing with closing department, clients and attorneys. + Serves as a daily escalation resource to ensure client expectations are met or exceeded. + Acts as ... a trusted advisor to assigned business/group. + Influences and negotiates to achieve business objectives. + Recommends and implements solutions based on analysis of issues and implications for the business. + Conducts independent analysis and assessment to… more
- Fujifilm (Sacramento, CA)
- …resolution and proper follow-up, leading to customer satisfaction. + Utilizing the escalation process to resolve customer service delivery issues and conducting root ... cause analysis that will lead to effective problem solving. + Ensures that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly. + Must be prepared to work odd hours and overtime hours on occasion and travel as… more
- Amazon (Sebastopol, CA)
- …- Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate. ... - Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices. - Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the… more