- Planned Parenthood of Central and Western NY (Rochester, NY)
- Bilingual Call Center Representative Rochester, NY, NY (http://maps.google.com/maps?q=114+University+Ave+Rochester+NY+USA+14605) * Call Center Job Type ... Full-time Description Bilingual Call Center Representative Rochester, NY Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health… more
- Lincoln Financial (Albany, NY)
- …74848 **The Role at a Glance** We are excited to bring on a **Retirement Call Center Manager** to support the Retirement Plan Services organization in a work ... from home environment. _Background Details_ As a Retirement Call Center Manager, you will manage an...customer inquiries while ensuring accurate, fair and efficient call management. In addition, you will manage workloads to… more
- Canandaigua National Bank & Trust (Pittsford, NY)
- …caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all of our ... What does a Call Center Specialist do at Canandaigua...and efficient service for all of their banking and financial needs. This role has the possibility of working… more
- WMCHealth (Hawthorne, NY)
- …duties as assigned. Qualifications/Requirements: Experience: Minimum of one (1) year of call center and customer service experience preferred. Education: ... Call Center Representative Company: NorthEast Provider...Responsibilities: + Verifies and updates current patient information (demographic, financial , and clinical) in Cerner. + Schedules future appointments… more
- Broadview FCU (Albany, NY)
- …and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, investigates fraud, ... first-contact resolution and a positive member experience within a call center environment. + Adherence to ...protocols, data protection policies and performance metrics such as call handling time, quality assurance and customer … more
- The Institute for Family Health (New Paltz, NY)
- PATIENT SERVICES REP - CALL CENTER Job Details Level Entry Job Location New Paltz Family Health Center - New Paltz, NY Position Type Full Time Education ... Health Care Description Summary: This position is for the Call Center dept. Under the supervision of...or equivalent required + Minimum of one (1) year customer service experience required + Demonstrated typing skills for… more
- Broadview FCU (Albany, NY)
- …+ Strong problem-solving skills and attention to detail. + Proficient in using call center software and computer applications. + Flexibility to work various ... (but are not limited to) resolving member issues, understanding, and addressing financial needs with empathy, and fostering relationships with members to enhance… more
- City of New York (New York, NY)
- Job Description 25 Hours/Part-time Within the Office of External Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center ... appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a...seeking to hire a Call Agent. The Call Agent will be responsible for providing customer… more
- City of New York (New York, NY)
- …REPRESENTATIVE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people ... is a workgroup that receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as Measles, Communicable… more
- Kyndryl (Albany, NY)
- …and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction. ... + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience with AI/ML… more