- Suburban Propane (Syracuse, NY)
- **Overview** We're looking for a ** Call Center Systems Analyst** to join our Contact Center team in **Syracuse, NY** . In this role, you'll manage and ... of those and existing procedures + Mentors co-workers to develop knowledge of call center business applications + Develops current and future state process… more
- Canandaigua National Bank & Trust (Pittsford, NY)
- …caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all of our ... What does a Call Center Specialist do at Canandaigua...and efficient service for all of their banking and financial needs. This role has the possibility of working… more
- WMCHealth (Hawthorne, NY)
- …duties as assigned. Qualifications/Requirements: Experience: Minimum of one (1) year of call center and customer service experience preferred. Education: ... Call Center Representative Company: NorthEast Provider...Responsibilities: + Verifies and updates current patient information (demographic, financial , and clinical) in Cerner. + Schedules future appointments… more
- Broadview FCU (Buffalo, NY)
- …and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, investigates fraud, ... first-contact resolution and a positive member experience within a call center environment. + Adherence to ...protocols, data protection policies and performance metrics such as call handling time, quality assurance and customer … more
- Broadview FCU (Albany, NY)
- …in lieu of degree. + Minimum of two (2) years of people supervisory experience in a call center within a financial institution such as a bank or credit union ... the right place! Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing...to make informed decisions and drive improvement. + Utilize call monitoring and reporting tools to analyze trends, identify… more
- Broadview FCU (Albany, NY)
- …+ Strong problem-solving skills and attention to detail. + Proficient in using call center software and computer applications. + Flexibility to work various ... (but are not limited to) resolving member issues, understanding, and addressing financial needs with empathy, and fostering relationships with members to enhance… more
- City of New York (New York, NY)
- Job Description Within the Office of External Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced ... appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a...seeking to hire a Call Agent. The Call Agent will be responsible for providing customer… more
- City of New York (New York, NY)
- …REPRESENTATIVE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people ... is a workgroup that receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as Measles, Communicable… more
- Kyndryl (Albany, NY)
- …and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction. ... + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience with AI/ML… more
- Amalgamated Bank (New York, NY)
- …Knowledge, Skills and Experience Required: + Minimum 3- 5 years' experience within Financial Service industry and/or Call Center environment + High ... and referral support + Serve as back-up/overflow to provide technical and operational call center support to business clients for Online, Mobile Banking, Remote… more