- University of Oregon (Eugene, OR)
- …of services, recommending and implementing best practice/industry standards, meeting Service Level Agreements , identifying opportunities for improvement, ... University Health Services. UHS IT support includes the following areas: service desk (help desk, call center and desktop support), knowledge-management, accounts… more
- Amazon (Hermiston, OR)
- …- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA). - Perform rack installs, rack decommissioning, ... readings and facility management. - Provide key performance indicators to senior engineers. - Responsible for the on-site management of contractors, sub-contractors… more
- Amazon (Boardman, OR)
- …troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as ... step back to understand the broader context * Maintain service level agreements through the implementation of...training or 1+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent… more