- Otsuka America Pharmaceutical Inc. (Winchester, VA)
- …various virtual or digital tools. + Direct customers to other colleagues, such as Customer Service Specialists (CSS), as needed. + Ensure customer requests ... products for the maintenance of everyday health. In its evolved customer engagement model, a Neuroscience Specialist engages healthcare providers (HCPs) using… more
- Coinbase (Richmond, VA)
- …social listening, triage, and resolution for account issues, verification struggles, fraud attempts, and service frustrations. * Host cross-functional ... alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to...a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly… more
- Otsuka America Pharmaceutical Inc. (Richmond, VA)
- …executive presentation and collaboration skills + Demonstrated ability to deliver exceptional customer service and build strong relationships with internal and ... stakeholders (eg, Sourcing, Finance, Compliance) and external experts, ensuring the CoE service model evolves based on customer needs and reputational impact… more
- PNC (Leesburg, VA)
- …successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service , Identifying ... Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management,… more
- PNC (Fairfax, VA)
- …successful in this position. **Preferred Skills** Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service , Identifying ... Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management,… more
- M&T Bank (Centreville, VA)
- …equivalent (GED) and a minimum of 3 years proven retail sales, call center, customer service and/or telesales experience OR A high school diploma or equivalent ... verbal communication and interpersonal skills Proven ability to demonstrate exceptional customer service Well organized individual with time management and… more
- Sprinklr (VA)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at ... scale - across every customer touchpoint. By combining human instinct with the speed..., **NAT traversal (ICE/STUN/TURN)** , and VoIP security (TLS,SRTP, fraud preven8on) + Hands-on development experience with **FreeSWITCH** ,… more
- Coinbase (Richmond, VA)
- …with ease via weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and automated support experiences to ... looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, which is...role, you will drive a product group to build self- service and automated support experiences, as well as user… more
- Capital One (Mclean, VA)
- …in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save ... us book more customers** + **Take a well-managed approach to building customer -facing decision products while also bolstering our defenses with governed vendor tools… more
- Wells Fargo (Winchester, VA)
- …work experience, training, military experience, education **Desired Qualifications:** + Customer service focus with experience handling complex transactions ... Be flexible and adaptable to changing priorities and new surroundings while meeting customer needs + Participate in delivery of exceptional customer experience… more
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