- CIBC (King, NC)
- …and dashboards; track benefits such as deflection/containment rates, Average Handle time , After Call Work, agent productivity, First contact resolution, ... based on business value, risk, effort, and dependencies. Define client and agent experience agnostic of platform. Assess desired experience against chosen platform… more
- Truist (Charlotte, NC)
- …no less than 10 days of vacation (prorated based on date of hire and by full- time or part - time status) during their first year of employment, along with ... specific benefits available for any non-temporary position for which you apply, based on full- time or part - time status, position, and division of work.… more