• Development Lead

    CGI Technologies and Solutions, Inc. (Baltimore, MD)
    …CRM. * Oversee the development and integration of IVR platforms (Nuance, Genesys , Microsoft) and cloud-based contact center solutions (AWS Connect, Google CcaaS). ... GCP, and cloud-native technologies. * Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS. * Familiarity with SAFe… more
    CGI Technologies and Solutions, Inc. (08/29/25)
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  • Lead Application Architect

    CGI Technologies and Solutions, Inc. (Baltimore, MD)
    …& Contact Center Technologies: Design and integrate IVR platforms (Nuance, Genesys , Microsoft) and cloud-based contact center solutions (AWS Connect, Google CcaaS). ... Azure, GCP, and cloud-native technologies. * Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS and modern CRM SaaS… more
    CGI Technologies and Solutions, Inc. (08/29/25)
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  • Senior Application Architect Contact Center…

    Humana (Annapolis, MD)
    …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with product managers and product owners ... cloud contact center experience solutions (SaaS vendor solutions like NICE, Genesys , etc.)** + Experience in implementing capabilities including (but not limited… more
    Humana (08/27/25)
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  • Cloud Contact Center Analyst

    Leidos (Baltimore, MD)
    …Familiarity with leading call center applications such as Amazon Connect and Genesys . Experience in utilizing workforce management tools to optimize staffing and ... Experience with supporting Call Center Applications such as AWS Connect or Genesys . + Experience in workforce management tools including Verint Open CCaaS Platform.… more
    Leidos (08/10/25)
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  • Systems Engineer

    Actalent (Rockville, MD)
    …tools and methods, and Product Lifecycle Management Systems such as Teamcenter PLM, Genesys , SysML, and DOORS. + Skills in systems modeling and simulation, interface ... control and management, configuration management, and change control. + Technical risk assessment and management skills. Work Environment Office environment with a focus on cutting-edge clean energy systems development, supported by substantial investment and… more
    Actalent (08/30/25)
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  • Senior Product Owner - Telephony

    CenterWell (Annapolis, MD)
    …call center operations and KPIs in a lead capacity + Proficiency with Genesys or similar systems (Avaya, Cisco, etc), telephony protocols (SIP, VoIP), AI-driven ... voice analytics, and voicebots. + Prior experience developing telephony features to streamline workflows and maximize talk time, with knowledge in call monitoring, compliance, and data retention. + Experience working in Agile environments + Must be… more
    CenterWell (08/29/25)
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  • Modernization Lead

    CGI Technologies and Solutions, Inc. (Baltimore, MD)
    …GCP, and cloud-native technologies. * Experience with Oracle Siebel CRM, Nuance IVR, Genesys Cloud Architect, AWS Connect, and Google CcaaS. * Familiarity with SAFe ... Agile, DevOps, and traditional waterfall approaches. * Understanding of HIPAA, Medicare regulations, and cybersecurity best practices. Desired qualifications/non-essential skills required: * Experience with Federal Government, Center for Medicare and Medicaid… more
    CGI Technologies and Solutions, Inc. (08/29/25)
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  • Enterprise Architect / Systems Engineer

    Leidos (Bethesda, MD)
    …with Model-Based Systems Engineering tools (eg, MagicDraw, Rational Rhapsody, Cameo, Genesys , etc.). At Leidos, the opportunities are boundless. We challenge our ... staff with interesting assignments that allow them to thrive professionally and personally. For us, helping you grow your career is good business. We look forward to learning more about you - apply today. At Leidos, we don't want someone who "fits the mold"-we… more
    Leidos (08/28/25)
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  • Verint Implentation Engineer

    Insight Global (Windsor Mill, MD)
    …Experience with supporting Call Center Applications such as AWS Connect or Genesys . * Experience in workforce management tools including Verint Open CCaaS Platform. ... * Experience in developing Customer Service and Support initiatives. * Strong organizational and project management skills: ability to work under tight deadlines and produce high quality deliverables. * Demonstrated excellence in research and writing ability.… more
    Insight Global (08/21/25)
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  • IT Enterprise Architecture Modeler

    Leidos (Bethesda, MD)
    …with Model-Based Systems Engineering tools (eg, MagicDraw, Rational Rhapsody, Cameo, Genesys , etc.). At Leidos, the opportunities are boundless. We challenge our ... staff with interesting assignments that allow them to thrive professionally and personally. For us, helping you grow your career is good business. We look forward to learning more about you - apply today. Come break things (in a good way). Then build them… more
    Leidos (08/20/25)
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