- Evolent (Albany, NY)
- …Familiarity with both cloud-based and on-premises contact center platforms (eg, Genesys , NICE, etc.). * Operational Insight: Deep understanding of contact center ... stakeholders. **Preferred Qualifications** * Platform Specialization: Hands-on experience with Genesys and NICE contact center solutions. * Industry Knowledge:… more
- Humana (Albany, NY)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with product managers and product owners ... cloud contact center experience solutions (SaaS vendor solutions like NICE, Genesys , etc.)** + Experience in implementing capabilities including (but not limited… more
- City of New York (New York, NY)
- …systems, including, but not exclusive to iWM, Maximo, Salesforce, Workday, Kronos, Genesys , etc. The candidate must be able to create, develop, revise, implement ... on technology used at NYCHA, (iWM, Maximo, Salesforce, Workday, Kronos, Genesys , etc.) 2. Conduct and facilitate computer training classes using instructor-led… more
- Amazon (New York, NY)
- …center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys , NICE InContact, Salesforce, etc. - 3+ years designing and implementing ... services, including successful integration of 3+ contact center platforms (eg, Genesys , Amazon Connect, Five9) Preferred Qualifications - AWS experience preferred,… more
- Nestle (New York, NY)
- …to: email, live chat, social media, Sprinklr, chatbot, AI, ratings and review, Genesys and SHELF. + Strong judgment in decision-making. + Strong skills in being ... flexible and agile especially in the unknown. + Ability to work with all levels of the organization. + Effective influencing skills. + Able to influence management of strategic decision based on data analysis and logic. + Demonstrated ability in creating… more
- CenterWell (Albany, NY)
- …with use of virtual contact center solutions such as 8x8 Virtual Contact Center, Genesys , Ring Central, Five/9, etc. + Knowledge of and strict adherence to HIPAA ... **Scheduled Weekly Hours: 40** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **Use your skills to make an impact** **Alert** Humana values personal identity protection. Please be aware that applicants may be asked to provide… more
- Principal Financial Group (Albany, NY)
- …+ Experience building or integrating with enterprise contact center platforms (eg, Genesys , OnceHub) and conferencing layers. + Strong experience with enterprise CRM ... and Marketing tools (Salesforce FSC preferred) and front-end API consumption models. + Proven ability to collaborate with product, UX, and security teams to deliver polished, compliant, and scalable user interfaces. + Hands-on experience developing software… more
- Insight Global (New York, NY)
- …of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys , NICE InContact, Five9 - Experience with ITSM / Ticketing systems, such as ... any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk - Demonstrated support of enterprise environments, including: Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripherals Support of Microsoft… more
- Cisco (New York, NY)
- …+ Experience or expertise with Collaboration solutions (Cisco, Microsoft, Zoom, Genesys , Five9s, Salesforce, or similar.) + Fast-running self-starter with excellent ... relationship-building abilities, capable of developing and maintaining strong relationships with key customers and partners. + Demonstrated excellence in presentation skills with the ability to build relevant, critical messaging, especially with a C-level… more
- Molina Healthcare (Syracuse, NY)
- …multi-functional work units and tasks. Experience in Salesforce, EvolveNxt, SAP, Genesys Experience System Migrations **Preferred Experience** 6 - 8 years working ... in a claims processing system. Health care environment experience. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and… more