- Evolent (Albany, NY)
- …Familiarity with both cloud-based and on-premises contact center platforms (eg, Genesys , NICE, etc.). * Operational Insight: Deep understanding of contact center ... stakeholders. **Preferred Qualifications** * Platform Specialization: Hands-on experience with Genesys and NICE contact center solutions. * Industry Knowledge:… more
- Humana (Albany, NY)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with product managers and product owners ... cloud contact center experience solutions (SaaS vendor solutions like NICE, Genesys , etc.)** + Experience in implementing capabilities including (but not limited… more
- City of New York (New York, NY)
- …systems, including, but not exclusive to iWM, Maximo, Salesforce, Workday, Kronos, Genesys , etc. The candidate must be able to create, develop, revise, implement ... on technology used at NYCHA, (iWM, Maximo, Salesforce, Workday, Kronos, Genesys , etc.) 2. Conduct and facilitate computer training classes using instructor-led… more
- Capgemini (New York, NY)
- …and digital customer experience. . Familiarity with leading platforms (eg, Genesys , NICE, Amazon Connect, Salesforce, Verint) and how they support strategic ... transformation. . Excellent communication, leadership, and stakeholder management skills. . Bachelor's degree required; MBA or equivalent graduate degree preferred. **WHAT YOU'LL LOVE ABOUT WORKING HERE?** **_Empowerment:_** _At Capgemini Invent, we:_ . _Lead… more
- Capgemini (New York, NY)
- …and automation, and experience design. + Familiarity with enabling platforms such as Genesys , NICE, Salesforce, or Amazon Connect is beneficial but not required. + ... Exceptional communication, problem-solving, and analytical skills with a strategic mindset. + Experience in relevant industry verticals such as financial services, technology, insurance, life sciences, or telecom is a plus. + Bachelor's degree required; MBA or… more
- Nestle (New York, NY)
- …to: email, live chat, social media, Sprinklr, chatbot, AI, ratings and review, Genesys and SHELF. + Strong judgment in decision-making. + Strong skills in being ... flexible and agile especially in the unknown. + Ability to work with all levels of the organization. + Effective influencing skills. + Able to influence management of strategic decision based on data analysis and logic. + Demonstrated ability in creating… more
- Amazon (New York, NY)
- …experience with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys , NICE InContact, Salesforce. - 3+ years experience designing and implementing ... at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management - 2+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact… more
- Principal Financial Group (Albany, NY)
- …+ Experience building or integrating with enterprise contact center platforms (eg, Genesys , OnceHub) and conferencing layers. + Strong experience with enterprise CRM ... and Marketing tools (Salesforce FSC preferred) and front-end API consumption models. + Proven ability to collaborate with product, UX, and security teams to deliver polished, compliant, and scalable user interfaces. + Hands-on experience developing software… more
- Insight Global (New York, NY)
- …of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys , NICE InContact, Five9 - Experience with ITSM / Ticketing systems, such as ... any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk - Demonstrated support of enterprise environments, including: Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripherals Support of Microsoft… more
- Cisco (New York, NY)
- …+ Experience or expertise with Collaboration solutions (Cisco, Microsoft, Zoom, Genesys , Five9s, Salesforce, or similar.) + Fast-running self-starter with excellent ... relationship-building abilities, capable of developing and maintaining strong relationships with key customers and partners. + Demonstrated excellence in presentation skills with the ability to build relevant, critical messaging, especially with a C-level… more