- Capgemini (New York, NY)
- Genesys Senior Developer / Functional Consultant At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, ... NY** **Job Description - Grade Specific** We are looking for a highly experienced Genesys Senior Developer / Functional Consultant with 5 to 9 years of hands-on… more
- Humana (Albany, NY)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + **Experience with Conversational AI** + Partner with ... cloud contact center experience solutions (SaaS vendor solutions like NICE, Genesys , etc.)** + Experience in implementing capabilities including (but not limited… more
- Molina Healthcare (Buffalo, NY)
- …Advance the maturity of existing **cloud-native UCaaS and CCaaS platforms ( Genesys Cloud)** through automation, analytics, and AI-driven optimization. + Align ... intelligent routing, predictive analytics, and sentiment analysis. + Integrate **Salesforce with Genesys Cloud** to deliver a **unified "single pane of glass" agent… more
- Northrop Grumman (Buffalo, NY)
- …of 3 years' experience. + Knowledge on simulation tools such as ADS, HFSS and GENESYS . + 4 years of experience in creating RF schematics, SCDs, and block diagrams. + ... of 6 years' experience. + Knowledge on simulation tools such as ADS, HFSS and GENESYS . + 4 years of experience in creating RF schematics, SCDs, and block diagrams. +… more
- CenterWell (Albany, NY)
- …of Workforce Management experience + Comprehensive knowledge of WFM tools (Verint, Genesys , Five9) + Comprehensive knowledge of Microsoft Word, Excel and PowerPoint ... + Excellent written and oral communication skills + Strong analysis, critical thinking, and analytical problem-solving skills + Ability to handle multiple tasks and deadlines with attention to detail + Must be passionate about contributing to an organization… more
- CenterWell (Albany, NY)
- …the integration and optimization of systems such as athenahealth EMR and Genesys telephony. + Document workflows, use cases, and process improvements to support ... agile development and operational efficiency. + Assist in backlog grooming, user story creation, and sprint planning activities. + Conduct cost/benefit analyses and validate outcomes of implemented solutions. + Support data extraction and analysis using query… more
- Rochester Regional Health (Rochester, NY)
- …conversation. + Experience with Microsoft applications (outlook, teams, etc.), Genesys , Computrition EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: M - ... Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting. For disease specific… more
- CenterWell (Albany, NY)
- …Excel. + Advanced proficiency in Workforce Management tools such as Verint, Genesys , IEX or similar platforms. + Excellent written and oral communication skills ... + Strong analysis, critical thinking, and analytical problem solving skills + Ability to handle multiple tasks and deadlines with attention to detail + Must be passionate about contributing to an organization focused on continuously improving consumer… more
- OneMain Financial (New York, NY)
- …plus. + Strong knowledge of UCaaS and CCaaS platforms (eg, Amazon Connect, Cisco, Genesys , Five9, Nice etc.) as well as communication tools for voice, video, chat, ... and collaboration. Experience with cloud-based contact center solutions and integrations with other business systems (eg, CRM, workforce management tools). + Proven experience leading cross-functional teams, delivering complex product solutions, and defining… more
- Northrop Grumman (Buffalo, NY)
- …* Ability to use engineering analysis tools such as MATLAB, ADS, HFSS and GENESYS . * Active US DOD Secret Clearance. * Master's degree in engineering, Business ... Management, Engineering Leadership, or equivalent. Primary Level Salary Range: $83,400.00 - $125,200.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as… more