- Molina Healthcare (Syracuse, NY)
- …multi-functional work units and tasks. Experience in Salesforce, EvolveNxt, SAP, Genesys Experience System Migrations **Preferred Experience** 6 - 8 years working ... in a claims processing system. Health care environment experience. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and… more
- The Hartford (Clinton, NY)
- …ethernet cable; and (3) 100MB download/10MB upload. Contact/Call center role using Genesys softphone and Citrix/ATO users. Users who participate in frequent Teams ... video conferences, as well as those who download/upload large file content throughout the workday. + To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Compensation The listed… more
- CenterWell (Albany, NY)
- …skills, with expertise in Excel, SQL, and WFM tools (eg, Verint, NICE, Genesys , Aspect). + Experience with statistical forecasting models and scenario planning. + ... Proven ability to influence and communicate effectively across all levels of the organization, including senior executives. + Demonstrated success in leading cross-functional initiatives and driving operational efficiencies. + Experience in large-scale contact… more
- Cardinal Health (Albany, NY)
- …or equivalent work experience, preferred + Experience with call center technology ( Genesys Cloud CX Preferred) + Hands-on experience working with Jira day-to-day + ... Proficiency in updating new Visio / Lucid Charts + Familiarity with scheduling and coordination of multiple inflight development efforts + Experience updating and reviewing Call Flow Documentation + History of working with a remote team, including onshore and… more
- Mount Sinai Health System (New York, NY)
- …2+ years of Data Analysis + Knowledge of Access Center software; WFM ( Genesys and/or Verint) preferred + Skilled in dashboard/report creation and data presentation ... preferred **Responsibilities** 1. Work closely with Workforce Manager to achieve maximum efficiency and accuracy of data 2. Prepare monthly reports for management team 3. Assist with the forecast and capacity planning based on service level needs 4. Assist WFM… more