• Sr Business Systems Analyst : Contact…

    BlueCross BlueShield of North Carolina (NC)
    …+ Development of Interactive Voice Response Systems (IVR) + Implementation of Contact Center Call Routing methods and strategies + Screen Capture and Call ... following technologies (Contact Center as a Service (CCaaS), CRM Integration, Genesys , AWS, Call Recording, Storage, Reporting, Private/public carrier services… more
    BlueCross BlueShield of North Carolina (04/03/25)
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