- Concentrix (Phoenix, AZ)
- …a game-changing career. \#LI-Remote Concentrix is looking for an accomplished and experienced Genesys Cloud CX Architect to join our expanding organization in ... Provider of the market-leading CCaaS platforms with this position focused on Genesys Cloud CX. We are looking for candidates who can immediately contribute to… more
- Humana (Phoenix, AZ)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + **Experience with Conversational AI** + Partner ... Description** The Lead Solution Architect is responsible for Architecture design, planning, Cloud migration and performance of several platforms that are used to… more
- Molina Healthcare (Scottsdale, AZ)
- …the maturity of existing ** cloud -native UCaaS and CCaaS platforms ( Genesys Cloud )** through automation, analytics, and AI-driven optimization. + Align ... routing, predictive analytics, and sentiment analysis. + Integrate **Salesforce with Genesys Cloud ** to deliver a **unified "single pane of glass" agent… more
- Evolent (Phoenix, AZ)
- …work in a fast-paced environment while managing multiple tasks + Experience with Genesys Cloud platform + Experience with Excel spreadsheets, ACD reporting, ... forecasting methodologies and tools. **Experience with SQL and Advanced Excel is preferred.** + Ability to work with different teams in the organization to meet the filing requirements and timelines. + Preferred but not required: experience with accreditation… more
- Teleperformance USA (AZ)
- …with Now Assist and Creator Assist** + **Experience with integrating common telephony cloud solutions (eg Genesys , Amazon Connect, etc.)** + **Experience working ... skill sets current.** + **Experience in pre-sales for SaaS platforms or cloud -based solutions.** + **Familiarity with integration technologies such as REST/SOAP APIs… more
- TTEC (Phoenix, AZ)
- …cutting-edge GenAI capabilities, real-time voice processing, and scalable cloud infrastructure to deliver transformative customer experience solutions. You'll ... - Architect integration layers between contact center platforms (Amazon Connect, Genesys , Avaya, etc.) and enterprise systems - Design and implement voice… more
- American Express (Phoenix, AZ)
- …will have hands-on experience in building hybrid on-premises and cloud architectures, driving data virtualization initiatives, and modernizing contact center ... + Architect hybrid data solutions that seamlessly integrate on-premises and cloud platforms, enabling coexistence between legacy and modern systems. + Lead… more