- WSP USA (San Francisco, CA)
- …team on a major client project. The ideal candidate will have a strong background in Genesys Cloud CX, Cisco Contact Center and an ability to work in ITIL ... structured environments. **Key Responsibilities:** + Manage, maintain, and support Genesys Cloud contact center platform, including configuration, scripting, and… more
- Humana (Sacramento, CA)
- …involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + Partner with product managers and product owners ... factors. The Senior Application Architect is responsible for Architecture design, planning, Cloud migration and performance of several platforms that are used to… more
- Motion Recruitment Partners (Pleasanton, CA)
- …Directors. **Contract Duration:** 24-Months **Required Skills & Experience** + Proven experience with Genesys Engage, Genesys Cloud , NICE CXone, Five9, or ... other Contact center platforms in a contact center support role + Experience with collaboration technologies and 3rd party call center applications such as Microsoft O365, Teams Voice, NICE call recording software, Aspect WFM and other peripheral call center… more
- Carrington (Anaheim, CA)
- …preferred or 2-3 years in other program languages + Experience in Alarvia Via or Genesys Cloud and eWFM preferred + Experience with Python, Java, JYSON, and SSIS ... preferred + Previous experience in Project Management a plus + Predictive dialer experience a plus + Proven experience influencing in complex organization structures **Our Company:** Carrington Mortgage Services is part of The Carrington Companies, which… more
- Deloitte (San Francisco, CA)
- …technology solutions, including the migration of an on-premise Cisco platform to a cloud -based Genesys CX platform. The ideal candidate will possess expertise in ... Genesys CX and other leading technologies (Salesforce, Qualtrics, Medallia),...conversational bots, and advanced analytics tools to complement the Genesys CX platform. + Solution Design & Architecture: Gather… more
- Amazon (Mountain View, CA)
- …You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. ... realize their desired business outcomes when using the AWS Cloud . We work together with customer teams and the...platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys , NICE InContact, Salesforce, etc. - 3+ years designing… more
- Amazon (Mountain View, CA)
- …You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. ... realize their desired business outcomes when using the AWS Cloud . We work together with customer teams and the...platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys , NICE InContact, Salesforce, etc. - 1+ years designing… more
- CenterWell (Sacramento, CA)
- …call center operations and KPIs in a lead capacity + Proficiency with Genesys or similar systems (Avaya, Cisco, etc), telephony protocols (SIP, VoIP), AI-driven ... + Superuser experience with leading EMR vendor + Superuser experience with cloud based telephony solution, including knowledge of FCC, CTIA TCPA, GDPR, and… more