- Molina Healthcare (NE)
- …the maturity of existing ** cloud -native UCaaS and CCaaS platforms ( Genesys Cloud )** through automation, analytics, and AI-driven optimization. + Align ... routing, predictive analytics, and sentiment analysis. + Integrate **Salesforce with Genesys Cloud ** to deliver a **unified "single pane of glass" agent… more
- Concentrix (Lincoln, NE)
- …career. \#LI-Remote **Description** Concentrix is looking for an accomplished and experienced Genesys Cloud CX Architect to join our expanding organization in ... Provider of the market-leading CCaaS platforms with this position focused on Genesys Cloud CX. We are looking for candidates who can immediately contribute to… more
- Fiserv (Omaha, NE)
- …Voice Response (IVR) applications using state-of-the-art AI with NLP. Leveraging the Genesys architecture, along with AI and cloud technologies, this role ... within the financial services industry. + Certification in AI, Azure cloud technologies, or Genesys . **Important info about this role:** + You must currently… more
- Fiserv (Omaha, NE)
- …environments and use tools like JIRA or Confluence. + Certification in AI, Azure cloud technologies, or Genesys . **Important info about this role:** + You must ... and multi-model architecture. + Integrating IVR applications into large-scale environments, with cloud API integrations. + Ability to work in Agile/Scrum… more
- Teleperformance USA (NE)
- …with Now Assist and Creator Assist** + **Experience with integrating common telephony cloud solutions (eg Genesys , Amazon Connect, etc.)** + **Experience working ... skill sets current.** + **Experience in pre-sales for SaaS platforms or cloud -based solutions.** + **Familiarity with integration technologies such as REST/SOAP APIs… more
- Fiserv (Omaha, NE)
- …or similar languages. + Hands-on expertise in omnichannel Contact Center platforms ( Genesys , NICE, Verint, Cisco) and IVR systems. + Solid understanding of SIP, ... customer experiences. + Experience with API integrations, third-party applications, and cloud Contact Center deployments. + Skilled in SQL databases, CI/CD… more