- Vail Resorts (NY)
- … will lead the transition of contact centers to a cloud -native Genesys platform, managing the migration from legacy systems and integrating AI-driven ... is filled (whichever is first). **Job Summary:** The Principal Analyst , Enterprise Networking & Telecom, will act as the...Drive strategy for seamless migration of on-premises Avaya voice systems to cloud AI- powered contact center… more
- MTA (New York, NY)
- …data into the CRM system for investigation and respond to customer inquiries. The Genesys Cloud : Web-based system allows Contact Center agents to perform inbound ... Location: 2 Broadway Reports to: Associate Transit Customer Service Specialist/Staff Analyst Hours of Work: Shift Hours; varied, including nights, weekends, and… more