- The Cigna Group (Tallahassee, FL)
- …to various units for final processing + Independently respond to inquiries, grievances , complaints or appeals ranging from routine to moderate complexity. ... contact center environment. The Call Center Japanese speaking Customer Service Senior Representative represents the company; our people make all the difference in… more
- CVS Health (Tallahassee, FL)
- …claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals . + Initiates out-reach/welcome calls to ensure constituents ... expectations are met or exceeded. + Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems and/or plan features of interest as an approach to improve understanding of benefit plans and increase… more