- TEKsystems (Orlando, FL)
- …to provide updates on complex inquiries or claim investigations. + Escalate unresolved grievances , appeals , and claims to the appropriate departments. + Maintain ... Bilingual Call Center Representative (English/Spanish) 100% Remote Schedule: Monday-Friday, shifts available...are seeking a dedicated and bilingual (English/Spanish) Call Center Representative to join our remote team. This role is… more
- The Cigna Group (Tallahassee, FL)
- …to various units for final processing + Independently respond to inquiries, grievances , complaints or appeals ranging from routine to moderate complexity. ... contact center environment. The Call Center Japanese speaking Customer Service Senior Representative represents the company; our people make all the difference in… more
- CVS Health (Tallahassee, FL)
- …claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals . + Initiates out-reach/welcome calls to ensure constituents ... expectations are met or exceeded. + Identifies trends and any emerging customer service issues and works to develop solutions to address potential problems and/or plan features of interest as an approach to improve understanding of benefit plans and increase… more