- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- Leidos (Lorton, VA)
- **Description** Leidos is seeking an experienced Enterprise Help Desk (EHD) Agent , Tier 1, to join the Mission Support Services (MSS) team. MSS is a shared ... of commonly-used IT concepts, practices, and procedures within a Help Desk environment. + Ability to effectively...others for quick customer resolution. + Understands EHD Service Level Objectives (SLOs) and the Tier 1 role in… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …**Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or public relations ... issues, requests. As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- Leidos (Lorton, VA)
- …Vision, and Values guide the way we do business. Seeking an experienced Enterprise Help Desk (EHD) Supervisor/Project Lead to join the Mission Support Services ... a broad skill set including experience leading projects, managing people, supporting Help Desk operations, collaboration across all customers and MSS teams,… more
- Truist (Richmond, VA)
- …profile with us, you can log in to check status.** Need Help ? (https://www.brainshark.com/bbandt/careers-site-faq) _If you have a disability and need assistance with ... States of America) **Please review the following job description:** The Digital Workplace Agent Experience and Automation Product Manager will be a senior- level … more
- Atrium Hospitality (Norfolk, VA)
- …a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything ... **Hotel:** Norfolk Sheraton 777 Waterside Drive Norfolk, VA 23510 Front Desk Associate Full time **Atrium SPIRIT - where teamwork, passion and appreciation ignite… more
- ICF (Reston, VA)
- Description ICF International is seeking a Manager, IT Service Desk , to work in our Corporate Information Technology (CIT) organization based in Reston, VA. ICF's ... This role would manage a Tier 3 expert level analysis and technical support group on the Service Desk . This role will work with other technical teams throughout… more
- EAB (Richmond, VA)
- …so they can make more informed choices after college. Forage's job simulations help over 100 companies build brand awareness with students, identify and nurture ... and closing expansion opportunities, and building enduring relationships with C-suite and VP level talent leaders. This hire will be expected to become familiar with… more
- Serco (Arlington, VA)
- …team as anMissile SystemsEngineer (Acquisition)in Arlington, Virginia where you will help manage the development, production, and ship integration of systems into ... lifetime support of surface ship missile and launcher systems. This senior- level position has aspects of defense acquisition management, systems engineering,… more
- System One (Reston, VA)
- …procedures for introducing changes and fixes into the operating environment. + Notify Level 2 support teams as necessary and use diagnostic tools for optimal ... Scheduler Base Calendars for annual processing and holidays. + Build AGENT capabilities to communicate scheduling requirements across platforms. + Contribute to… more