- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- Public Consulting Group (Richmond, VA)
- …sector. To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The ... agent will interact with customers through the Zendesk(R) support...specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule… more
- American Express Global Business Travel (Richmond, VA)
- …+ Axcess@Home Agent is responsible for supplying their own furniture, desk with lockable drawer or separate lockable file cabinet, chair, document shredder, ... make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive...Airline upgrade procedures, and Hotel amenities. + Displays highest level of integrity when dealing with internal & external… more
- EMCOR Group (Mclean, VA)
- …Directory and Group Policy + Backup maintenance and monitoring + Provide end user help desk support + Deliver relevant education and training and create ... this role is an individual who demonstrates a high level of service, commitment and execution. The following are...teams as well as operational teams + Proactive change agent skills with competent follow through + Ability to… more
- Idea Entity (Rustburg, VA)
- …in the design of information and operational support systems + Provide Tier 1 (onsite/ help desk ), Tier 2 (subject matter support), and Tier 3 (vendor) support ... At Idea Entity, we transform customer pain points into insightful, scalable, agent -powered workflows - built with empathy, clarity, and speed. Our work bridges… more
- Electrosoft (Quantico, VA)
- …closely with the Local Registration Authority (LRA), Trusted Agents (TAs), and the PKI Help Desk to support users and resolve issues. + Support classified and ... Registration Authority Certification + DoD / NSS Key Recovery Agent Certification + Favorable Adjudicated Tier 5 Level... Agent Certification + Favorable Adjudicated Tier 5 Level Investigation + IAT II 8570 baseline certification (Security+… more