• Tier 1 Help Desk…

    IBM (Frederick, MD)
    …and responsibilities** IBM is seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users ... timely resolution or escalation * Escalate unresolved issues to Tier 2 or Tier 3 support teams...* 1+ year of experience in customer service or help desk role * Basic understanding of… more
    IBM (07/31/25)
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  • Tier I Call Center Support Agent

    TekSynap (Silver Spring, MD)
    …must commit to being fully certified within 30 days of hire.) **Overview** We are seeking a Help Desk Analyst to join our team supporting the FDA IT BPA in ... routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information resources. +… more
    TekSynap (07/18/25)
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  • Business Systems Analyst

    CACI International (Annapolis Junction, MD)
    …lower level employees * Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts ... Business Systems Analyst Job Category: Information Technology Time Type: Full...complicated user questions * Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders… more
    CACI International (07/08/25)
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  • IT Analyst III (Active Secret Clearance)

    NANA Regional Corporation (Aberdeen Proving Ground, MD)
    …solutions. + Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device ... to become part of our team as an IT Analyst III supporting the Army Test and Evaluation Command...identifying network problems impacting users and work with appropriate Tier II or III administrators. + Experience troubleshooting WIFI… more
    NANA Regional Corporation (08/08/25)
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  • Data Protection Analyst (Backups)

    Lincoln Financial (Annapolis, MD)
    …all work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident, ... and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and assess data… more
    Lincoln Financial (06/07/25)
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  • Sr. IT Technician

    SAIC (Germantown, MD)
    …We are currently seeking a motivated, career and customer service-oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging career with ... SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to… more
    SAIC (08/07/25)
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  • Operations Technical Support I

    Lumen (Annapolis, MD)
    …and shape the future. **The Role** The Operations Technical Support 1 (Service Desk Analyst ) is responsible for providing Tier 1 IT Service Desk Support ... in a customer focused, team oriented, support environment. Tier 1 IT Service Desk Support includes...relationships with other support organizations (internal and external) to help resolve problems. + Demonstrate the ability to appropriately… more
    Lumen (08/08/25)
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  • PC Support Technician

    Amentum (Annapolis Junction, MD)
    …that may include training and evaluation; and, to support daily activities of the County Help Desk to include answering trouble calls and providing Tier 2 ... second line diagnosis for PC/Tablet hardware and software problems, and provide help desk problem resolution. Employees receive general supervision from a… more
    Amentum (08/08/25)
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