- IBM (Frederick, MD)
- …and responsibilities** IBM is seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users ... timely resolution or escalation * Escalate unresolved issues to Tier 2 or Tier 3 support teams...* 1+ year of experience in customer service or help desk role * Basic understanding of… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …role is only 50% (half-time for a full-year, or 940 hours). The Help Desk Analyst provides Tier -1 support for electronic submission and data standards ... accurate records to support operational and strategic goals. The Help Desk Analyst works closely...for both internal and external stakeholders. Responsibilities: + Provide Tier -1 help desk support for… more
- TekSynap (Silver Spring, MD)
- …must commit to being fully certified within 30 days of hire.) **Overview** We are seeking a Help Desk Analyst to join our team supporting the FDA IT BPA in ... routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information resources. +… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …of new standards (like updates to electronic submission formats), deliver ongoing help desk and training services, and assist with daily operations. ... including FDA staff, contractors, and external partners. + Support help desk operations by triaging, documenting, and...stakeholders + Experience providing Tier 1 and Tier 2 support for technical or regulatory help… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …of new standards (like updates to electronic submission formats), deliver ongoing help desk and training services, and assist with daily operations. ... Food and Drug Administration's is seeking contractor support to help manage and improve systems used for electronic. The...remain effective and secure. Job Summary: The Senior Functional Analyst will serve as a highly knowledgeable authority in… more
- CACI International (Annapolis Junction, MD)
- …lower level employees * Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts ... Business Systems Analyst Job Category: Information Technology Time Type: Full...complicated user questions * Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …solutions. + Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device ... to become part of our team as an IT Analyst III supporting the Army Test and Evaluation Command...identifying network problems impacting users and work with appropriate Tier II or III administrators. + Experience troubleshooting WIFI… more
- Lincoln Financial (Annapolis, MD)
- …all work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident, ... and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and assess data… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …of new standards (like updates to electronic submission formats), deliver ongoing help desk and training services, and assist with daily operations. ... remain effective and secure. Job Summary: The Senior Functional Analyst will serve as the primary leader overseeing all... will serve as the primary leader overseeing all help desk operations supporting electronic submissions on… more
- SAIC (Germantown, MD)
- …We are currently seeking a motivated, career and customer service-oriented Sr. Tier II Help Desk Analyst to begin an exciting and challenging career with ... SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to… more