- Penn Medicine (Philadelphia, PA)
- …procedures and processes. Determines the best resolution workflow from scripts in the Help Desk knowledge management system. Based on the script selected, ... and/or management. Provides thorough documentation of all reported issues within the Help Desk tracking system. Ensures customer satisfaction with prompt action… more
- GovCIO (Harrisburg, PA)
- **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to resolve ... issues related to IT hardware and software. The service desk analyst team lead monitors service delivery...to staff and end-users + Oversees training of service desk agent staff + Collaborate with tier … more
- Two95 International Inc. (Wayne, PA)
- …Type : Full Time Salary : $Open (Best Possible) YOU'RE GOOD AT: + Monitoring JIRA Help Desk system for work intake from problem tickets to service requests + ... Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems + Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP,… more
- Lumen (Harrisburg, PA)
- …+ Respond rapidly and efficiently to requests requiring security control changes + Function in Help Desk capacity to ensure tickets are worked in a timely and ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...SAP and non-SAP Systems. The job of SAP Security Analyst is technical in nature. **What We Look For… more