- GovCIO (El Paso, TX)
- **Overview** GovCIO is hiring a Service Desk Analyst to support customers at ARPA-H. **Responsibilities** Provide program support as a Service Desk ... USD $59,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/2852/service- desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-TX-El Paso_ **ID** _2023-2852_ **Category**… more
- TEKsystems (Coppell, TX)
- …THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts ... helpdesk / call center experience 1-2 years of experience working with " help desk ticketing tools" ie Service Now Experience supporting Work from Home end-users… more
- BOOZ, ALLEN & HAMILTON, INC. (San Antonio, TX)
- …on best practices and security measures. We need a Tier 1 and 2 SOC analyst like you to help us secure critical infrastructure from the constant onslaught of ... Security Operations Analyst , Mid The Opportunity: As a security operations...Have: + 4+ years of experience working in a help desk environment + Ability to communicate… more
- Dow Jones (Houston, TX)
- …provide valuable insights and strategies tailored to our clients' needs. As Senior Analyst - Consulting, you will play an important role in our consulting practice ... chemicals with a full suite of advisory services and top- tier events held around the globe. The worldwide chemical...looks to Chemical Market Analytics to guide decisions and help manage risk across the entire value chain. **You… more
- WM (Houston, TX)
- …each duty satisfactorily. Other ancillary duties may be assigned. + Processes highly complex help desk tickets passed on from Service Desk . Provides highly ... + Leads in resolving tickets passed on to any Tier 3 support group, working with external vendors as...Knowledge of Software functionality. + ServiceNow Incident Management System ( Help Desk System). + Hardware and software… more
- Cardinal Health (Lewisville, TX)
- …Standard Operating Procedures (SOP) + Familiarity with remote desktop applications and help desk software preferred + Working knowledge of office automation ... Cardinal Health_** IT Client Support is responsible for providing Tier 2+ support for software and hardware devices (virtual...reasoning and accuracy + Serves as a mentor to Help Desk and Junior desktop analysts **Anticipated… more
- Lincoln Financial (Austin, TX)
- …all work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident, ... and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and assess data… more
- Lumen (Austin, TX)
- …and shape the future. **The Role** The Operations Technical Support 1 (Service Desk Analyst ) is responsible for providing Tier 1 IT Service Desk Support ... in a customer focused, team oriented, support environment. Tier 1 IT Service Desk Support includes...relationships with other support organizations (internal and external) to help resolve problems. + Demonstrate the ability to appropriately… more
- SAIC (Austin, TX)
- …service delivery transaction + Follows procedures to ensure effective support coordination between IT Service Desk ( Tier 1), Tier 2, and Tier 3 resources ... **Desired Experience:** + Microsoft Intune Endpoint Management Services + Help /Service Desk experience and ITIL v3/v4 (or...and ITIL v3/v4 (or equivalent), or HDI Support Center Analyst + Knowledge of ServiceNow or equivalent platforms for… more