- WSP USA (Los Angeles, CA)
- …process optimization, who will oversee WSP-managed technologies and lead service desk functions to ensure optimal technology performance and customer service ... in accordance with NIST Cybersecurity Framework and ISO 27001 standards **Service Desk Leadership** + Lead, manage, and improve core IT operations management… more
- Pearson (Sacramento, CA)
- …and customers with exceptional support and training. All members of the School Support Help Desk Team help facilitate the ability of school-based employees ... customers, by handling inbound calls to the School Support Help Desk and assisting our staff and...of factors including but not limited to skill set, level of experience, and specific location. The part-time salary… more
- The County of Los Angeles (Los Angeles, CA)
- …of technology: + Cybersecurity + Infrastructure and Operations + Desktop Support + Help Desk + Network Operations + Project Management + Communications (Video ... in providing end-user hardware and software support in a help desk and/or community-based environment. Assist with...in a structured oral interview designed to assess your level of interest and the general ability to perform… more
- TEKsystems (Santa Ana, CA)
- …30 minutes unpaid lunch On-call requirements - we need them to be available to help in case of Severe and Major incidents Role Overview The Onsite IT Endpoint ... management - respond immediately and communicate as needed with the caller, Service Desk , and key stakeholders. Follow up till full resolution. * Escalations -… more
- City National Bank (Los Angeles, CA)
- …for maximum productivity and quality control * Partner with the Support Services Help Desk and Business Systems Manager to build efficiencies and enhance ... WILL YOU DO? * Evaluate and implement unit workflow processes, service level agreements (SVL) and colleague performance metrics. Measure and report results,… more
- MGE Underground, Inc. (San Jose, CA)
- …assets. + Restore damaged assets. + Receive initial telephone or ticket inquiries via Help Desk portal. + Participate in special projects and other duties as ... The IT Provisioning Specialist may also assist with the configuration of higher- level equipment such as firewalls, servers, virtual machines, and the implementation… more
- Kimpton Hotels & Restaurants (Palm Springs, CA)
- …take appropriate action (retraining, etc.) to ensure they are performing at a high quality level . + Notify Front Desk of all vacant and clean rooms, completion ... guest requests, and room status discrepancies. + The Front Desk will give you all room moves, late check-outs,...the department telephone using friendly telephone etiquette. + You'll help guests with special requests, information, and status of… more
- AeroVironment (Simi Valley, CA)
- …teams across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and ... Cyber Security Analyst II is a crucial junior to mid- level contributor that is required to operate with managerial...procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation… more
- Stanford Health Care (Palo Alto, CA)
- …information systems + Provide tier-2 support of application incidents reported through the help desk ; including 24/7 on call coverage as required + Provide ... Care **What you will do** + Act as second level of support and triages system problems within the...information technology teams including Infrastructure, Integration, Reporting, and the help desk + Lead small to medium… more
- Public Consulting Group (Sacramento, CA)
- …against documented specifications. + Build rapport and elicit problem details from help desk customers. + Prioritize and schedule incidents. Escalate incidents ... visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced...Our support center empowers best practice education solutions that help schools better meet the needs of struggling students… more