- Monroe Community College (Rochester, NY)
- …responsible for assisting with the daily operations of the technical services help desk in MCC's Technology division, providing first-line routine diagnosis ... + Assists in the coordination of the development of help desk strategies + Assists in the...salary for all new hires is typically at the entry- level figure, as determined by the step placement of… more
- UNIVERSAL Technologies, LLC (Long Island City, NY)
- UNIVERSAL Technologies is seeking an IT Help Desk Technician for an on-site role in Long Island City, NY. May change to a hybrid schedule after 90 days. ... high-volume phone and email requests in an IT Service Desk Setting. WHO WE ARE UNIVERSAL Technologies is a...to resolve technical problems + Escalate complex issues to Level III support or management when needed + Ensure… more
- TEKsystems (Seneca Falls, NY)
- Description Position Overview We are seeking a detail-oriented and customer-focused IT Help Desk Technician to join our team. This role is responsible for ... 10/11 operating systems, including break-fix troubleshooting and remote assistance. Respond to help desk calls, document issues in the ticketing system, and… more
- CUNY (Bronx, NY)
- …at a College or Unit. They work in technical support, applications development, operations, help desk , and similar environments, as well as in the field where ... level professional Information Technology work at the Service Desk and IT Center by assisting all students, faculty...requests submitted by students, faculty, and staff to the Help Desk on a multitude of platforms… more
- Stony Brook University (Stony Brook, NY)
- … Technician** **may include the following but are not limited to:** + Answer Help Desk telephone calls, E-mails and other forms of customer contact received ... shift in a prompt, courteous and professional manner. Provide first- level support for all hardware, software, applications, mobile device,...to policy or procedures and submit updates to the Help Desk Knowledge Base system or SOP.… more
- Stony Brook University (Stony Brook, NY)
- …Desk Technician may include the following but are not limited to:** + Answer Help Desk telephone calls, E-mails and other forms of customer contact received ... shift in a prompt, courteous and professional manner. Provide first- level support for all hardware, software, applications, mobile device,...to policy or procedures and submit updates to the Help Desk Knowledge Base system or SOP.… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. + Experience with an ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- City of New York (New York, NY)
- …to services through the program. Position Summary: The Bureau of Early Intervention is seeking a Help Desk Consultant in its NY EI System Unit. Reporting to the ... Help desk supervisor, the ...Help desk supervisor, the Help Desk ...described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience… more
- Robert Half Technology (New York, NY)
- Description We are looking for a skilled Help Desk Analyst to provide technical support and ensure seamless operations for our team in New York, New York. The ... is vital in maintaining efficient workflows and a high level of customer service. Responsibilities: * Respond promptly to...future reference. * Collaborate with team members to improve help desk processes and ensure consistent service… more
- Comcast (New York, NY)
- …countries and can insert advertisements around the world. **Job Summary** The Deal Desk Sr. Analyst plays a key role in driving operational excellence across the ... concentrate on broader process optimization, data analysis, and performance tracking to help drive revenue growth and margin improvement. This role will report to… more