- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …with DoD 8570.01-M with a minimum certification of IAT Level I** The Level 1 Help Desk Specialist shall possess the following capabilities: + Two ... Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/Tier 1 / Level 1 support. They will provide phone and… more
- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 0 (PIPELINE) - TS/SCI w/...10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/Tier 1 support. ... Baltimore Sun Media Group. Currently, we are seeking aHelp Desk Level 0 (Pipeline)to join our Team...with a small team providing service availability monitoring and help desk support for internet-like collaboration services… more
- IBM (Frederick, MD)
- …and responsibilities** IBM is seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first- level support for end users ... expertise** * 1 + year of experience in customer service or help desk role * Basic understanding of Windows OS, Microsoft Office Suite, and common… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service, Help Desk ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician MIDS - 2200-0600 Sunday-Thursday...some cases. Required Certifications: + Security+ CE + PWS 9. 1 ( ITIL, A+, HDI-CSR, MS 365) TS/SCI and… more
- Westat (Rockville, MD)
- **28615BR** **Job Title:** Help Desk Agent (Hourly) **Location:** MD - Rockville **Job Description:** Westat is seeking Help Desk Agents who will be ... ticket-tracking software. * Promptly follow up on all assigned Help Desk tickets. * Agents are required...a scheduled basis. **Basic Qualifications:** * A minimum of 1 year of customer service or call center experience.… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service,Remote Support,Troubleshooting **Certifications:** ... **Req ID:** RQ198789 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret...of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III Transform technology into… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- Tier 2 Help Desk Technician Beltsville, MD 20705 Clear Connection is the trusted technology partner that businesses have been relying on for 30+ years. Guided by ... continued growth, we are looking for a Tier 2 Help Desk Technician to support our team... telephone lines with professional telephone etiquette. + Perform Level 1 troubleshooting on all IT, camera,… more
- BAE Systems (Annapolis Junction, MD)
- …scripting. + Knowledge of Virtual Desktop Infrastructure (VDI) principles is a plus. + 1 -5 years experience in help desk , account management and desktop ... or a related field.Degree can be substituted with additional 1 year of relevant experience. + **Certification Requirements:** CompTIA...on position level and/or job specifics. **Systems Admin/ Help Desk ** **114908BR** EEO Career Site Equal… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues to ... Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 ...3 to 5 years in IT support or related help desk environments * Education: High School… more
- Leidos (Odenton, MD)
- …the way we do business. 1901 Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end user customer support for a ... DOD customer in Fort Meade MD. This individual will help ascertain the nature of the support request, resolve...and in person. + Able to adapt to service desk capability, handling calls and contacts for incident resolution… more