- TEKsystems (Halethorpe, MD)
- …of helpdesk / call center experience 1 -2 years of experience working with " help desk ticketing tools" ie Service Now, Ivanti Experience supporting Work from ... and/or resolve issues. Shift Openings: Sunday - Friday (Remote) 1 ) 4pm-1am 2) 8pm-5am Monday - Friday (Remote) ...center operations, phone support Additional Skills & Qualifications Service Desk experience Experience Level Expert Level… more
- GovCIO (Annapolis, MD)
- …hands-on desk -side support when required. + Meet contractual Service Level Agreements (SLAs) regarding speed to answer, first call resolution, abandonment rate, ... $85,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6434/senior-service- desk -administrator/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6434_ **Category**… more
- Stratus Solutions (College Park, MD)
- …support for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 ( Help Desk ) problem identification, diagnosis and resolution of ... they need to fulfill their true potential. As a Mid- Level Linux Infrastructure Engineer with Networking Experience, you will...in accessing and using IT systems. * Provide Tier 1 ( Help Desk ) and Tier… more
- BigBear.ai (Columbia, MD)
- …systems. Provide assistance to users in accessing and using IT systems Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis ... Overview BigBear.ai invites applications for the role of System Administrator Level 1 , focusing on providing expert support for the implementation,… more
- Synergy ECP (Annapolis Junction, MD)
- …load Requirements + Two (2) to four (4) years experience in customer service, help desk , or network operations center environment. + Experience with Linux or ... Ticket Coordinator - Queue Coordinator 1 Annapolis Junction, MD (http://maps.google.com/maps?q=Annapolis+Junction+MD+USA) Description TheTicket Coordinatorworks as… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, ... Concepts, Inc is looking to hire a System Administrator Level 3 for a great opportunity in the Annapolis...troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification,… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …recommendations to enhance efficiency and reduce manual workload in help desk operations. + Monitor performance against service level agreements (SLAs), ... level agreements (SLAs). This individual provides both Tier 1 and Tier 2 support, directs the triage and...+ Demonstrated track record of meeting or exceeding service level agreements (SLAs) for help desk… more
- Amentum (Hanover, MD)
- …the daily activities of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem identification, diagnosis, and resolution of problems ... Are you interested in using your skills to help shape the Cyber, Security, & Intel space?...so, look no further. Amentum is seeking a **Mid Level Linux Administrator** to join our team of passionate… more
- Belay Technologies (Laurel, MD)
- …resolution for all the client, server, storage, network devices, Etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, ... for system compliance + DoD 8570 compliance with Information Assurance Technical (IAT) Level 1 is required Candidates are desired to have the following skills: +… more
- TekSynap (Silver Spring, MD)
- …worldwide. As a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and software ... and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet,...Spring, MD + Type of environment: Office + Noise level : Medium + Work schedule: Schedule is8 hour shifts… more