- City of New York (New York, NY)
- …contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk , or as an end user will not be ... database reporting skills using BI tools and a solid understanding of Service Desk ticketing systems and DevOps principles. This role will involve troubleshooting a… more
- Utica College (Utica, NY)
- …As part of the Technology Support Services department of IITS , this position provides first- level Help Desk support to Faculty, Staff, Students, and others ... with all groups and departments in IITS . The Help Desk is customer-focused and must remain...Until Filled Yes Major Responsibilities + Provide a high level of customer service in all interactions. + Ability… more
- SUNY Delhi (Delhi, NY)
- …follow both written and oral directions from CIS supervisory staff and utilize our Help Desk ticketing system effectively. Typical duties include, but are not ... skills by using investigative methods and Infrastructure Services tools. -Provide Help Desk coverage as needed. Other Expectations: -Attend monthly… more
- Insight Global (New York, NY)
- …status/resolution information in ticketing database. * Ensure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with the ... appropriate IT teams to find resolutions. * Update Help Desk knowledge base with accurate and...Android and Apple iOS software issues. * Maintains expert level knowledge of the platform's operating systems, standard applications,… more
- Paylocity (Pittsford, NY)
- …at the heart of our business. As part of the Sales & Marketing team, you'll help us solve challenges and succeed as you grow and understand the unique needs of our ... Paylocity's enterprise growth strategy-responsible for identifying, engaging, and qualifying executive- level decision-makers at large organizations. Your outreach will be… more
- TEKsystems (Rochester, NY)
- …customer service, and documentation skills Preferred Skills: + Windows administration + Help desk or technical support background + Experience in computer ... enterprise-grade data center environment. This role provides first- and second- level support for systems and service desk ...and troubleshooting (Windows 10, hardware, NOC operations) + Minimum 1 year of IT support experience + Ability to… more
- GovCIO (New York, NY)
- …to provide outstanding support to users, as well as deliver desk -side support, regularly scheduled backups, network storage allocation, and preventative maintenance. ... **Responsibilities** + Provide outstanding support to users. + Deliver desk -side support, regularly scheduled backups, network storage allocation, and...can't do it alone. We need great people to help us do great things - for our customers,… more
- Excellus BlueCross BlueShield (Rochester, NY)
- Excited to grow your career?We value our talented employees, and strive to help employees grow professionally. If you think the open position you see is right for ... new Agile Scrum processes and workflows maintain a high level of performance while continuously reviewing and refining those...They facilitate their teams to increase their velocity and help remove impediments. This position works with the Team… more
- CBRE (New York, NY)
- …with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help . Utilize a high level of attention to detail as well as ... preferred. Minimum of 4+ years of related (eg Front Desk , Concierge, Hospitality, Room Management, or Customer Service) roles...your work. This includes but is not limited to: 1 . Complete at a satisfactory level all… more
- City of New York (New York, NY)
- …contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk , or as an end user will not be ... City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return...Technology Services, IT Service Management is recruiting for one ( 1 ) Computer Specialist (SW) Level II, to… more