- Monroe Community College (Rochester, NY)
- …responsible for assisting with the daily operations of the technical services help desk in MCC's Technology division, providing first-line routine diagnosis ... + Assists in the coordination of the development of help desk strategies + Assists in the...technology, or closely related field; OR, + (B) Two ( 2 ) years paid full-time or its part-time equivalent experience… more
- City of New York (New York, NY)
- …to services through the program. Position Summary: The Bureau of Early Intervention is seeking a Help Desk Consultant in its NY EI System Unit. Reporting to the ... Help desk supervisor, the ...performing clerical/administrative work of more than moderate difficulty; or 2 . An associate degree or 60 semester credits from… more
- CUNY (Bronx, NY)
- …at a College or Unit. They work in technical support, applications development, operations, help desk , and similar environments, as well as in the field where ... level professional Information Technology work at the Service Desk and IT Center by assisting all students, faculty...requests submitted by students, faculty, and staff to the Help Desk on a multitude of platforms… more
- Robert Half Technology (New York, NY)
- …service delivery. Requirements * A minimum of 2 years of experience in a help desk or technical support role. * Proficiency in Active Directory for managing ... Description We are looking for a skilled Help Desk Analyst to provide technical...is vital in maintaining efficient workflows and a high level of customer service. Responsibilities: * Respond promptly to… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research ... (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military… more
- City of New York (New York, NY)
- …for New Yorkers and communities to flourish. Monitor and Manage Service Now Help Desk tickets and E-mails in a timely manner. Provide Helpdesk/desktop ... systems and peripherals for all DYCD staff at the 2 Lafayette St. and 123 William St. locations. Monitor,...St. locations. Monitor, Update, and complete Service Now Service Desk Tickets submitted by the DYCD staff. Provide Remote… more
- City of New York (New York, NY)
- …New York County District Attorney's Office (DANY) has an immediate opening for an IT Help Desk Specialist in its IT Department. In this position, the Specialist ... Responsibilities include but are not limited to: - Perform high- level triage of computer and applications related problems to...application related issues. - Perform in a high-volume IT Help Desk call center, with a high… more
- City of New York (New York, NY)
- …flexible with schedule to ensure coverage is available between the Service Desk hours of 8:00am-5:30pm and/or for overtime availability, only when necessary. ... ASSIGNMENT AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and...coverage for meetings and/or assigned hours. With a certain level of independence, identify when issues should be escalated,… more
- Ascend Autism (Hawthorne, NY)
- …At Ascend, our mission to prepare kids and families for what's next. The Front Desk & Intake Coordinator serves as the first point of contact for families and ... intake lifecycle, daily scheduling operations, and general administrative functions that help the center run smoothly. Job Duties/Responsibilities: + Manage all… more
- University of Rochester (Rochester, NY)
- …in accordance with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service. + Reviews and approves all IT ... accordance with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service. + Reviews and approves all routine IT… more