• Service Desk Manager

    GovCIO (Richmond, VA)
    …remote teams effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification. Desired ... USD $120,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7333/service- desk - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7333_ **Category** _Information… more
    GovCIO (01/09/26)
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  • Service Desk Manager - (TS…

    NANA Regional Corporation (Alexandria, VA)
    SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal ... Desk , providing support for computer systems, networks, applications, infrastructure, help - desk services, databases, and other technologies. + Identify,… more
    NANA Regional Corporation (11/18/25)
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  • Mgr Help Desk Customer Suppt 2

    Huntington Ingalls Industries (Fairfax, VA)
    …https://vimeo.com/732533072 Job Description Mission Technologies, a division of HII, is seeking a Help Desk Customer Support Manager to support the DSS ... to support schedule flexibility if needed in support of help desk operations work schedule. Client Security...to from this email address. Additionally, you may also call ### for assistance. Press #3 for HII Mission… more
    Huntington Ingalls Industries (01/06/26)
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  • Associate Service Desk Technician - Tier…

    GovCIO (Richmond, VA)
    …Associate's or Bachelor's degree preferred. + Minimum 1 year of technical support, help desk , or call center experience (or relevant degree/certification ... metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). +...issues. + Be accountable, punctual, and ready to take help desk calls at the start of… more
    GovCIO (12/19/25)
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  • Help Desk System Administrator

    ICF (Reston, VA)
    …platforms + Troubleshoot issues related to voice, IVR, ACD, agent softphones, call routing, recording, surveys, and reporting + Support agent desktop environments ... (softphones, browser-based tools, screen pops) + Diagnose call quality issues (latency, jitter, packet loss) in collaboration with network and telecom teams. +… more
    ICF (01/05/26)
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  • System Engineer / IT Manager

    Serco (Herndon, VA)
    …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... You will be responsible for the development of IT Help Desk knowledge management plans. + You...accommodation with the application process please email: [email protected] or call the HR Service Desk at ###,… more
    Serco (01/03/26)
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  • Program Manager National Capitol Region

    Serco (Herndon, VA)
    …manages multiple government contracts in cloud environments with providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... lead your team to provide high quality network and help desk support to our current and...accommodation with the application process please email: [email protected] or call the HR Service Desk at ###,… more
    Serco (01/03/26)
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  • Asset Management Systems Business Analyst/Project…

    CGI Technologies and Solutions, Inc. (Fairfax, VA)
    …the organization through activities including end user support and training, general help desk operations, yearly asset inventory support, problem identification ... **Asset Management Systems Business Analyst/Project Manager ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Virginia,… more
    CGI Technologies and Solutions, Inc. (12/11/25)
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  • Technical Planning Manager

    Serco (Alexandria, VA)
    …. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due ... program, to include development, production, and sustainment. Our Technical Planning Project Manager , located in Crystal City, Arlington, VA, supports the F-35 JPO… more
    Serco (01/06/26)
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  • Field Services Equip Deployment Manager

    Family Dollar (Chesapeake, VA)
    …for installation and process changes for the staff and techs. + Supports Help Desk with various requests such as obtaining miscellaneous equipment, researching ... stores to refresh projects to ensure they are working at max capacity. + Help Manager to develop the coordinator schedule to cover the daily projects.… more
    Family Dollar (12/05/25)
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