- GCyber (Arlington, VA)
- …service quality and operational efficiency. + Act as a liaison between the help desk team and senior management, translating technical requirements into ... you will: + Oversee Tier 2 Tech Control Helpdesk operations , ensuring prompt resolution of issues with switches, encryption...actionable strategies. + Manage and supervise help desk employees, providing guidance and training… more
- TEKsystems (Manassas, VA)
- …networking protocols, itsm, servicenow, itil, comptia a+, net+, microsoft certified professional, Help desk , Support, Customer service, Phone support, Windows 7, ... Desktop, Help desk support, Service desk ,...our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.… more
- Atrium Hospitality (Hampton, VA)
- …to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process ... brand and Atrium standards. **Work Performed:** The Assistant Front Desk Manager will be tasked with the following duties,...to guest concerns. Escalate guest concerns as appropriate; + Help ensure financial goals of the department are being… more
- Xerox (Richmond, VA)
- …point of contact for all equipment, support and service. + Order supplies through the Xerox Help Desk + Place service call for Xerox Devices when needed. + Check ... devices. + Supply inventory for your designated area + Daily check in email to Help Desk + Xerox Onsite to keep consistent updated logs of causes of downtime and… more
- Leidos (Wallops Island, VA)
- …OS, version 10 + Experience with HP Service Manager, Remedy, or similar Service/ Help Desk ticket management software + Basic network troubleshooting skills + ... core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations , service desk , and data transport. Ultimately, Leidos will… more
- SAIC (Reston, VA)
- …the following task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT ... Risk Management; SLA Management + Information Assurance and Security Operations + IT Infrastructure + Systems Engineers + Deskside...and many will be remote, with the exception of Help Desk , Deskside Support, and select Infrastructure… more
- ManTech (Herndon, VA)
- …is required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity with Agile ... outcomes of the value stream + Work closely with operations teams and others to maintain focus on key...management. + 4+ years of leadership experience in service desk support and operations . + One of… more
- TekSynap (Arlington, VA)
- …Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) ... with internal and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call… more
- HCA Healthcare (Ashland, VA)
- …We are looking for an enthusiastic **Medical Assistant with x-ray License** to help us reach our goals. Unlock your potential! **Job Summary and Qualifications** ... assist the Patient Representative in the performance of front desk duties. + Will assist with front desk... Coordinator and all clinic staff to maintain smooth operations and high customer satisfaction. **You Should Have** :… more
- TekSynap (Richmond, VA)
- …+ CCNP Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the ... Duties): + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station, laptop, keyboard,… more
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