- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech… more
- TekSynap (Arlington, VA)
- …Standard Operating Procedures (SOPs), Work Instructions (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance ... internal and external support teams. + Monitor and track service desk metrics, including ticket resolution times,...program manager + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience… more
- Compass Group, North America (Roanoke, VA)
- …food, service , and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions ... in joining our team? You bring the enthusiasm, customer service , and commitment; we'll supply the opportunity and innovation....We are Canteen. Job Summary The Associate Care Center Manager will be the initial point of contact for… more
- Serco (Herndon, VA)
- …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... You will be responsible for the development of IT Help Desk knowledge management plans. + You...application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please… more
- ManTech (Herndon, VA)
- …(BA) or Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... in service desk support and operations. + One...required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity… more
- ManTech (Herndon, VA)
- …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership experience in ... service desk support and operations. + One...required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity… more
- ManTech (Herndon, VA)
- …(BA) or Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of hands-on leadership experience ... in service desk support and operations. + One...required: ITIL Certification, Security+, PMP Certification **Preferred Qualifications:** + Help Desk Institute (HDI) certification + Familiarity… more
- Serco (Herndon, VA)
- …manages multiple government contracts in cloud environments with providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... lead your team to provide high quality network and help desk support to our current and...application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please… more
- Deloitte (Arlington, VA)
- …LLP's Quality and Risk Management (QRM) group is seeking a Risk Manager with extensive experience in supporting complex deals and contract structuring, drafting ... on 8/31/2025. Responsibilities/Here is What You Will Do: Deal Desk Support, Contracting and Negotiations + Assist with deal...and delivery to act as a strategic advisor to help optimize deal flow along with sales and contracting… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...functions. + Submit all initial IT requests to the Help Desk and monitor the progress of… more