- Binghamton University (Binghamton, NY)
- …Salary: Commensurate with experience Binghamton University Information Technology Services is looking for a Help Desk Support Analyst to join our Client ... Support Services team. The Help Desk Support Analyst will...and monitor all referred calls to ensure the best service level possible is provided to the University community.… more
- Insight Global (New York, NY)
- …. Each field office has their own Desktop techs as well as a Tier 2 Application Support Service Desk team to escalate to as needed, but is expected that ... help as well. Since this is a 365 desk there will be some holidays that the analysts...2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support… more
- City of New York (New York, NY)
- …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support ... useful feedback. Develop templates, guides, and documentation that will help improve efficiency. Create, design, and conduct presentations when...for various initiatives, as necessary, across the agency in support of the Service Desk … more
- City of New York (New York, NY)
- …We are seeking a Help Desk Associate. The Help Desk Associate will provide top-notch technical support and ensure all clients receive the highest ... quality of service . The Help Desk Associate...network functions including cabling and racking of equipment. CIVIL SERVICE STATUS ONLY PERMANENT COMPUTER ASSOCIATES (TECHNICAL SUPPORT… more
- City of New York (New York, NY)
- …to promote the safety and well-being of all citizens of our Borough. THE ROLE The Help Desk Technician will report directly to the Director of IT in the ... - Create and manage assigned tickets using the KACE help desk system or similar system. -...- Travel to various RCDA locations to provide onsite support . - Ensure high levels of customer service… more
- Mohawk Valley Health System (Utica, NY)
- Help Desk Support II Department:...clients at all levels. + Must possess good customer service skills and be able to provide education and technical ... MVHS IT Job Summary The Help Desk Support Technician II performs both Helpdesk and IT Operations functions as needed in a healthcare system with a 24 hour, 7… more
- FlexStaff (Melville, NY)
- **Req Number** 164790 FlexStaff is seeking a TEMPORARY Level 1 Help Desk Support Consultant for our client, located onsite in Melville. + Hours: M-F ... departments as necessary. Acts as the first level technical support for end user software and hardware problems. Receive...technical difficulties. + Ticket all communications within our Enterprise Service Desk systems + Provide direct and… more
- MTA (New York, NY)
- … Analysts to understand workflows and identify process gaps. 7.Handle Service Desk calls and provide client support under guidance. 8.Process Self- Service ... Technology & Engineering Fellow , IT Service Desk Job ID: 12469 Business...generating and updating operational reports, and reviewing documentation to help maintain and enhance service delivery. This… more
- City of New York (New York, NY)
- …of enterprise IT ecosystem and dependencies. - Proven experience as a Help Desk Technician or other customer support role. - Tech-savvy with a working ... Job Description TASK FORCE: Information Systems UNIT: Service Desk Operations JOB TITLE: One...year of full-time experience as a Help Desk technician or other customer support role.… more
- City of New York (New York, NY)
- …technical teams, while documenting and partnering with other units to resolve any issues. Service Desk 's support inhibits task completion and the overall ... increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align...staff to ensure all can provide quality and accurate support and customer service on all things… more