- General Dynamics Information Technology (Quantico, VA)
- …None **Job Family:** Help Desk **Skills:** Help Desk Support ,IT End User Support ,IT Service Desk **Certifications:** Security+ CE - ... resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or...Secret clearance. + **Required Experience:** 5+ years of IT support experience in a Help Desk… more
- ManTech (Herndon, VA)
- …proper integration, efficient operations, coordination, maintained urgency, and execution of activities to support help desk operations and services to the ... assisting to deconflict resource allocation issues providing efficient help desk support and services...management. + 4+ years of hands-on leadership experience in service desk support and operations.… more
- Chenega Corporation (Arlington, VA)
- …level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... reporting of all support requests. + Provide technical guidance and support to the Help Desk team, escalating complex issues as needed. + Proactively… more
- TekSynap (Chantilly, VA)
- …catalog and support for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice and guidance on ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech**... Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support … more
- General Dynamics Information Technology (Arlington, VA)
- …management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required ... Help Desk **Skills:** BMC Remedy Ticketing System, Help Desk Support ,IT Help...network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. + Simulates… more
- General Dynamics Information Technology (Chantilly, VA)
- …Technical Skills: Customer service and/or support experience working in a Help Desk , Service Desk , or Call Center environment is preferred * ... **Job Family:** Help Desk **Skills:** Help Desk Support ,Problem Solving,Troubleshooting **Certifications:**...operate. At GDIT, people are our differentiator. As a Service Desk Technician you will help… more
- Excentium (Falls Church, VA)
- …Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service -Disabled Veteran owned small ... US Citizenship LOCATION: Falls Church, VA Responsibilities: + The Help Desk Specialists will provide support... for incident resolution and requests reported to the service desk . + The Specialists are responsible… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA) (TS/SCI)at...IT help desk services, managing IT help desk support , ensuring platform reliability ... Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site...and security, and collaborating with other IT leaders to support integration efforts and align operational strategies with organizational… more
- Amentum (Quantico, VA)
- …collaborative telephony solutions within a zero-trust framework to users. You will provide direct Help Desk support , both in person and virtually, to users ... the problem to ensure a timely resolution. Ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved… more
- CACI International (Reston, VA)
- …troubleshooting and system-level support for incidents that cannot be resolved by the Tier 1 Help Desk support + Highly knowledgeable of help desk ... Help Desk Tier 2 Specialist, Journeyman...systems, equipment, software, and configurations being supported (eg, ServiceNow, Service Desk +, Remedy) + Provides desktop and… more