- M. C. Dean (Norfolk, VA)
- …security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, ... support for customer issues reported through the help desk + Proper documentation of system...success in this role. + Manage physical security system support to meet service level agreements. +… more
- General Dynamics Information Technology (Mclean, VA)
- …procedures and knowledge base articles. **Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with at least 1 year ... customer-focused IT Operations Manager to oversee our frontline IT support team. This role combines technical expertise with leadership,...for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will… more
- DMS International (Virginia Beach, VA)
- …+ Assisting users with general computer problems and coordinate with the NMCI Help Desk and Base Operations personnel when additional assistance is required, ... more complex problems. + Possess a knowledge of customer support and service principles and methods. +...users with general computer problems and coordinate with NMCI Help Desk and Base Operations personnel when… more
- HCA Healthcare (Mechanicsville, VA)
- …+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support ... banking partnerships + Education assistance (tuition, student loan, certification support , dependent scholarships) + Colleague recognition program + Time Away… more
- NTT America, Inc. (Herndon, VA)
- …teams * Design the following solutions during the sales cycle: * Design comprehensive service desk architectures that align with ITIL best practices * Develop ... solutions for multi-channel support (phone, email, chat, self- service ) * Design...in one or more of the following: + Modern Service Desk + Conversational AI + ServiceNow… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...functions. + Submit all initial IT requests to the Help Desk and monitor the progress of… more
- HCA Healthcare (Fredericksburg, VA)
- …urinalysis and other in-house lab tests accurately. Process specimens for reference labs. + Help support front desk duties to include greeting patients, ... 3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off...Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny… more
- Koniag Government Services (Chantilly, VA)
- …issues as needed and following the standard escalation process provided in the agency DAI Help Desk SOP to ensure issues that require escalation to the DAI PMO ... seeking a Budget Formulation and Business Financial SME to support the government client in their ERP System. This...(DLA) help desk follows the standardized process and… more
- Navy Exchange Services (NEX) (Virginia Beach, VA)
- …At least one specialized application, such as, Asset Management, Help Desk Software, Identity Management, etc., that support an end user environment; ... running on a variety of hardware environments. These applications support the overall user environment in areas such as...areas such as but not limited to Identity Management Service Desk applications Asset Management etc. Serves… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Required:** None **Job Family:** Systems Administration **Skills:** IT Help Desk ,Linux,Microsoft (MS) Active Directory (AD),System Administration,Windows ... ** , resolving escalated technical issues effectively and efficiently. + Respond to service desk escalations using tools like **ServiceNow** or **NETS** ;… more