- MPR Associates (Alexandria, VA)
- …and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...+ Coordinates with hardware and software vendors to request service and support with products. + Provides… more
- Spectrum Comm Inc (Falls Church, VA)
- …accordance with established service standards. Key Responsibilities + Oversee daily help desk activities, ensuring effective handling of service tickets ... desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and... support needs. + Mentor and assist junior help desk staff, providing guidance on troubleshooting… more
- ManTech (Herndon, VA)
- …Science, Business Administration or a related field + 8+ years of experience in service desk operation, leading IT support teams and delivering high-quality ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our...Tier 0 - 2 (and select Tier 3) operations support . Additionally in this role you will work closely… more
- General Dynamics Information Technology (Chantilly, VA)
- …None **Job Family:** Technical Support Services **Skills:** Active Directory (AD), Help Desk Support ,Technical Support **Certifications:** Security ... And our work depends on a ** Help Desk Technician** joining our team to support ...a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service… more
- Travelers Insurance Company (Richmond, VA)
- …**What Will Our Ideal Candidate Have?** + Insurance Knowledge preferred. + Customer Service and/or Help Desk experience preferred. + Technical Knowledge: ... business and technical knowledge to provide operational and business support for computer systems to various internal and external...develops problem resolution and knowledge database for use by service desk staff. Assumes ownership for a… more
- CACI International (Sterling, VA)
- …you'll get to do:** Support end-user applications and work in a multi-tier service desk as well as work with software development and systems administrators ... Service Desk Lead Job Category: Information...As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the… more
- NANA Regional Corporation (Alexandria, VA)
- …operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, infrastructure, help - desk services, ... SUVI is seeking a Service Desk Manager to oversee and...+ 9+ years of experience in service desk operations, call center, and deskside support .… more
- NuAxis Innovations (Falls Church, VA)
- …NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the US Fish and Wildlife Service (FWS) in Falls Church, VA. This ... desktop/laptop hardware and software. . Track and manage IT service tickets and escalate complex issues as needed. ....experience. . 2+ years of hands-on experience in a help desk or desktop support … more
- GovCIO (Richmond, VA)
- …to the environment, and gather support documents + Provides coaching to service desk agents to address performance issues and create clear, attainable goals ... **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead...desk agent staff + Collaborate with tier three support groups to establish relationships, prepare for changes and… more
- TekSynap (VA)
- …tickets to provide general IT support . + Create, update, and close out help desk tickets accurately and efficiently. + Collaborate with other Tier I and ... seeking a part time **Tier I Help Desk Technician** to provide high quality technical support...focusing on **weekends and overnight shifts** to ensure consistent service delivery. Must be flexible to support … more