- EPS Corporation (Dahlgren, VA)
- …Corporation is seeking aCustomer Technical Support Specialist ( Help Desk )to provide high-quality technical assistance and customer service in support ... service requests, and problem resolutions accurately within the help desk system. + Escalate complex issues...Two (2) yearsof professional experience in Industry, Federal, orDoD Help Desk Support . + Proficiency… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- ** Help Desk Lead - Senior** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** ... oversees the daily operations of a help desk team, ensuring efficient and effective technical support...escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a point of… more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a ** Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our ... base articles, user guides, and standard operating procedures for service desk processes. + Provide end-user support , troubleshooting, and training for … more
- MPR Associates (Alexandria, VA)
- …and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...+ Coordinates with hardware and software vendors to request service and support with products. + Provides… more
- Spectrum Comm Inc (Falls Church, VA)
- …accordance with established service standards. Key Responsibilities + Oversee daily help desk activities, ensuring effective handling of service tickets ... desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and... support needs. + Mentor and assist junior help desk staff, providing guidance on troubleshooting… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... **Req ID:** 38246 **Summary** **Tier 2 Help Desk Analyst** **Arlington, VA** Are...core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join… more
- NuAxis Innovations (Falls Church, VA)
- …NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the US Fish and Wildlife Service (FWS) in Falls Church, VA. This ... desktop/laptop hardware and software. . Track and manage IT service tickets and escalate complex issues as needed. ....experience. . 2+ years of hands-on experience in a help desk or desktop support … more
- Koniag Government Services (Winchester, VA)
- …Responsibilities & Duties may include, but are not limited to:** + Deliver quality help desk support services to a geographically dispersed customer base ... training to a user base + Excellent communication, customer service and organizational skills + Must be fully fluent...accordance with Public Law 88-352_** **Job Details** **Job Function** ** Help Desk Support Tech** **Pay… more
- NANA Regional Corporation (Alexandria, VA)
- …operations of the organization's IT Service Desk , providing support for computer systems, networks, applications, infrastructure, help - desk services, ... SUVI is seeking a Service Desk Manager to oversee and...+ 9+ years of experience in service desk operations, call center, and deskside support .… more
- CACI International (Sterling, VA)
- …you'll get to do:** Support end-user applications and work in a multi-tier service desk as well as work with software development and systems administrators ... Service Desk Lead Job Category: Information...As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the… more
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