- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** . ... In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and...Tier 0 - 2 (and select Tier 3) operations support . This role also works closely with staff and… more
- CACI International (Reston, VA)
- …performing the daily check. * Create and update, on a regular basis, Help Desk as well as Technical Support documentation in Confluence and in ServiceNow. * ... Help Desk Specialist Job Category: Information Technology...our Luke Team! You will provide direct hands on support to a mission customer as part of a small… more
- Koniag Government Services (Vienna, VA)
- …88-352_** **Job Details** **Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Hourly** ... a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our… more
- Amentum (Chantilly, VA)
- …maintaining compliance with authentication, security, and access control standards. + Directs help desk support for application development, testing, and ... Amentum is seeking a ** Help Desk Manager Senior** to support our...with engineering teams. + Oversees monitoring and response to service requests related to cybersecurity, network performance, and system… more
- Old Dominion University (Norfolk, VA)
- …Job Full Time EEO Category C Technicians Job Description The Help Desk Technician serves as a front-line support representative responsible for assisting ... Posting Details Working Title Help Desk Technician Position Number 01440A...issues. This role requires a strong focus on customer service , technical troubleshooting, and clear communication. The ideal candidate… more
- M. C. Dean (Vienna, VA)
- …Experience or + Bachelor's Degree and 0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination of Phone and ... the world for the better. We are seeking a ** Help Desk System Specialist** to join our...As part of a multidisciplinary team, you will provide support to mission customers by capturing and triaging incoming… more
- Spectrum Comm Inc (Falls Church, VA)
- Position Overview The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. ... network issues while maintaining a high standard of customer service . The position supports daily IT operations, ensures compliance...experience considered. + 1-3 years of experience providing IT support in a help desk … more
- Tesla Laboratories. Inc. (Vienna, VA)
- …VA (Tysons Corner area) with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support . Tasks include maintaining and managing the IT ... for IT support as part of a Service Desk operation + Ensure all time...with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus + Azure… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- GovCIO (Sterling, VA)
- …compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements ... **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active...an active Secret clearance to provide Tier I phone support and troubleshooting. This position will be located in… more